Phindile Gcaba
Waitress And Sales Agent
Durban
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
1
1
Language
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Waitress
Jack
Durban
03.2017 - 03.2019
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Restaurant Waitress
Sunny Govender
Durban
03.2012 - 03.2016
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Education
Nkosinathi High School
Durban 01.2007 - 01.2012
Skills
Upselling techniques
Order delivery practices
Daily specials memorization
Wine service
Bill computation
Front-of-house display creation
Ordering procedures
Tableside Service
Timeline
Waitress
Jack
03.2017 - 03.2019
Restaurant Waitress
Sunny Govender
03.2012 - 03.2016
Nkosinathi High School
01.2007 - 01.2012