Phindile Ngubane
Digital Banker
Umlazi,kwazulu natal
Summary
Hardworking and passionate job seeker with strong organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Digital Banker
Standard Bank Of South Africa
Johannesburg
11.2020 - 03.2024
- Maintained up-to-date knowledge of regulatory requirements related to digital banking services, ensuring full compliance in all operations.
- Implemented new digital banking features, resulting in enhanced security measures and fraud prevention.
- Collaborated with cross-functional teams to develop innovative digital banking solutions tailored to client needs.
- Analyzed customer feedback data to identify areas for improvement and optimize digital banking services.
- Self-motivated, with a strong sense of personal responsibility.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
Bank Teller
Standard Bank
Eshowe
08.2015 - 10.2020
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Prepared regular reports on transaction data for management review, assisting in the identification of potential areas for improvement.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Removed mutilated currency from circulation.
- Audited fellow teller currency to contribute to dual-control procedures.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Referred customers to other banking departments for specialized services.
Education
Matric Certificate (grade 12) - Ecommerce
Enaleni High School
Umlazi 01.2002 - 12.2006
Higher Certificate - Financial Management N5
Coastal Kzn FET College
Durban 01.2013 - 12.2013
Skills
Done National Banking Certificate NQF5 with Cornerstone from 2022 July 1 up to 2023 June 30
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Digital Banker
Standard Bank Of South Africa
11.2020 - 03.2024
Bank Teller
Standard Bank
08.2015 - 10.2020
Higher Certificate - Financial Management N5
Coastal Kzn FET College
01.2013 - 12.2013
Matric Certificate (grade 12) - Ecommerce
Enaleni High School
01.2002 - 12.2006
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