Summary
Overview
Work History
Education
Skills
Full Names
Addresses - Postal
Project Management
Telephone Numbers
Personal Information
References
Timeline
Generic

Phindile Mahlangu

Desktop Support
Tembisa

Summary

- Database Management (OneDrive, SharePoint, Docman system). - Coordinate effective data management procedures and processes. - Design and implement effective archiving system and data flow within the organization. - Ability to liaise with various stakeholders, problem solving and decision-making, good interpersonal skills and proven ability to work under pressure and to meet deadlines. - Management experience has built competence in the areas of project and process planning, implementation, supervision, and leadership. Assisting subordinates where necessary and allowing them space to cultivate a sense of ownership and responsibilities for their areas of competence. - Strategic leadership and planning have been built through continuous unit, branch, and departmental planning, implementation, monitoring, and reflection support and guidance. - Am skilled and experienced team member and player and a conscientious, punctual and reliable colleague who is pleasant to work with and good at collaborating with others. - Am creative, able to problem solve and trouble shoot, an excellent initiator and content generator who does not require supervision to achieve results and meet deadlines. - Extensive knowledge in preparation and submission of bid responses on behalf of the company, Obtain and review bid submissions as part of quality assurance. Develop new systems to streamline the bid process to develop an efficient process. - Documenting and maintaining information management, records retention, and archiving processes and procedures, including the training and support of staff in their use.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Assets Management, Zeda

Zeda
Gauteng
03.2023 - Current
  • Streamlined fixed assets management process by implementing new software tools and automation techniques.
  • Strengthened internal controls, implementing comprehensive risk management strategies to safeguard company assets and mitigate potential liabilities.
  • Directed risk management activities to safeguard company assets while mitigating potential liabilities effectively.
  • Strengthened risk management protocols through rigorous review processes and policy updates, safeguarding company assets from potential threats.
  • Proven ability to learn quickly and adapt to new situations

Desktop Support

Zeda
8 2023 - Current
  • Address user tickets regarding hardware, software, and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals.
  • Provided basic end-user troubleshooting and desktop support
  • Boosted productivity by providing timely desktop support to endusers.
  • Supervised junior desktop support engineers, fostering professional growth through mentorship opportunities
  • Enhanced desktop support staff's abilities to support and administer Citrix environment
  • Improved network efficiency by implementing and maintaining desktop support systems

Financial Advisor

Old Mutual
02.2022 - 08.2023
  • Receive leads from supervisor in ranches (Consultants, Branch Managers or Enquiries Clerks) by way of walk-in clients or leads data
  • Based on lead provided (over 40 calls per day), assess client's portfolio, and identify possible gaps for which solutions can be formulated, prior to meeting with client
  • Disclose all relevant information to client as required by relevant legislative frameworks (e.g., FAIS Act) at initial meeting with client to enable client to decide on whether to proceed with consultation
  • Follow all steps in designated client engagement process as specified by Old Mutual
  • Provide regular feedback to Regional Leader on actions taken to progress lead to business fulfillment
  • Network, on ongoing basis, with all stakeholders in Branch (Consultants and Branch Managers) and elsewhere by attending their meetings and social gatherings to position Old Mutual.

Junior Information Systems Administrator

Department of Planning, Monitory and Evaluation
10.2019 - 10.2020
  • Establish systems for technical review of grantee reports and record keeping for administrative and technical review responses
  • Organize and maintain up to date information on programs, administration, and research, monitoring and evaluation findings provided by technical monitors
  • Assist in administrations (quality assurance, minutes taking)
  • Conduct system audit and identify gaps for improvement plans
  • Assist coordinating team in finalizing reports
  • Assist research manager in conducting research for.

Document Custodian

Pelchem SOC
10.2018 - 01.2019
  • Ensure proper development, implementation and review of information management needs and solutions
  • Administer Electronic Document Management System and ensure that it is structured to meet legislative obligations for record keeping
  • Coordinate and process incoming and outgoing correspondence, assist with electronic conversion of documents and process archiving and disposal of records in accordance with legislative requirements and Council policy
  • Document and maintain information management, records retention and archiving processes and procedures, including training and support of staff.
  • Take lead in ensuring implementation of good data management practices within organization
  • Champion data protection, encouraging rigid data systems that project beneficiary personal information
  • Research new information management technologies and encourage organization to be at forefront of quality and innovative information management to meet individual departmental needs.

Information Management Consultant

Med-Techengineers
06.2016 - 09.2018
  • Develop solutions and processes to ensure that company flow of information is of quality
  • Integrating data that is stored in various sources and spread all over company.
  • Interpersonal and communication (both oral and written) skill.
  • Onboarded and managed new client accounts to boost retention rates
  • Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines
  • Established trusted partnerships with key industry influencers, expanding company''s network of resources and contacts
  • Evaluated customer needs and feedback to drive product and service improvements
  • Supported clients with business analysis, documentation, and data modeling
  • Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs
  • Created and developed detailed work plans to meet business priorities and deadlines
  • Created and managed project plans, timelines and budgets
  • Conducted thorough market research and analysis, providing valuable insights for client decisionmaking
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
  • Established trusted partnerships with key industry influencers, expanding company''s network of resources and contacts

Education

BIS Information Science - Information Technology

University of Pretoria
Pretoria
01.2011 - 11.2014

Skills

Assets Management

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Full Names

Phindile Martha Mahlangu

Addresses - Postal

Albertina Str 2238, Waterval B

Project Management

  • ISO 9001:2015, Design processes and procedure per department to ensure standardization in the office. - Ensure that processes and procedures are followed. - Provide training and refresher courses to the employees. - Conduct audit and reviews for improvements. - Organize a refresher course for our employees.
  • Health and Safety, - Coordinate and engage in Health and Safety Team. - Develop company health and safety policies and procedures. - Manage information, records, and resources for Safety Management Program. - Coordinate on-site inspections to audit physical conditions and safe work practices. - Develop company Job Safety Analysis program. - Manage company safety policies and OSHA compliance programs. - Evaluate Health and Safety methods, policies, procedures, and programs. - Organize a refresher course for our employees.
  • ISO 9001: 2015 & ISO 14001:2015 training coordinator, - Assess instructional effectiveness and determine the impact of training on employee skills and KPIs. - Gather feedback from trainers and trainees after each educational session. - Partner with internal stakeholders and liaise with experts regarding instructional design. - Maintain updated curriculum database and training records. - Host train-the-trainer sessions for internal subject matter experts. - Manage and maintain in-house training facilities and equipment.
  • Database and IT System Coordinator, - Ensure interval refresher trainings for the system are provided to the employees timeously. - Manage the team's inputs and reviews to develop improvement plans.
  • Product Specialist, - Recruit and train people on the Vodacom promotional pack. - Develop ways of ensuring that the team reach the set target.

Telephone Numbers

+27-(0) 72-688-1857

Personal Information

  • Date of Birth: 09/11/91
  • Nationality: South African
  • Driving License: Code C

References

  • Med-Techengineers, Mr. E Ramphala, +27-(0)-12-997-3676
  • Standard Bank, Ms. L Mashiana, +27-(0)-74-614-1188
  • Department of Planning, Monitory and Evaluation, Ms. N Solontsi, +27-(0)12-312-0000
  • Pelchem SOC, Ms. P Khaoue, +27-(0)12-305-4263
  • Zeda, Mr. K Ratsiripane, +27-(0)11-387-3616

Timeline

Assets Management, Zeda

Zeda
03.2023 - Current

Financial Advisor

Old Mutual
02.2022 - 08.2023

Junior Information Systems Administrator

Department of Planning, Monitory and Evaluation
10.2019 - 10.2020

Document Custodian

Pelchem SOC
10.2018 - 01.2019

Information Management Consultant

Med-Techengineers
06.2016 - 09.2018

BIS Information Science - Information Technology

University of Pretoria
01.2011 - 11.2014

Desktop Support

Zeda
8 2023 - Current
Phindile MahlanguDesktop Support