Phindile Jetty Motaung
Duduza,GP
Summary
Analytical Data Capturer identifying variations, trends, and patterns to resolve problems and determine growth opportunities. Uses advanced knowledge to quickly parse copious amounts of data. Avoids error through consistent data review. Performs consistent backup of information to avoid data corruption or misplacement.
Overview
14
14
years of professional experience
Work History
Data Capture
SARS
- Current
- Maintain Tax Return, Change the information if necessary
Manual Teller, BDS Teller and Auto Safe Teller
STD BANK OF SOUTH AFRICA
JHB
- Current
Contact Centre Agent
12.2017 - 11.2022
- Handling telephone queries
- Record all calls received
- Posting and faxing requested documents
- Assisting companies with electronic submission of contributions
- Forwarding queries to departments and giving feedback to clients
- Attending to all claims queries received for the Funds
- Courses Obtained From Metal Industries: Excel beginners, Intermediate and Advanced Training, Customer Service courses
Senior Contributions Clerk
Metal Industries Provident Fund
04.2016 - 12.2017
- Reconciliation of company contribution schedules to determine under or over payment
- Telephone and written communication with companies to clarify contribution payment queries
- Fixing of Alex errors, Sec Run, EDI error reports
- Assist with urgent queries
- Handling of all query related admin
- Assist with all reports presented
Fund Administrator
Borwa Financial Services
07.2014 - 03.2016
- Prepare billing statements monthly and forward to clients
- Load contributions on the systems and ensure that these are the correct against original copy received
- Conduct regular quality checks on data against contribution schedule and member records
- Ensure that funds are updated to the member record on an annual basis in line with the new rates from the contribution schedule
- Reconciling and updating monthly contributions from clients
- Reconciling and capturing housing loans repayments
- Preparing and downloading the benefits statements, housing loans statements
- Loading of Payments
- Liaise with clients on queries regarding outstanding data
ATM Processor
EAST RAND ATM’S
10.2010 - 11.2010
- Company Overview: STD BANK DUNSWART
- Processing, Helping at Liaison, Helping with waist
- STD BANK DUNSWART
- Courses Attended: Duty of Care and White Belt
Education
Call Centre Communication Certificate - Communication Skills, Behavioral Skills, Customer Service
Skills Development
03.2006
Technical Metric N3 -
Tlamoha Technical College
12.2003
N4 Financial Management - Financial Accounting, Computerized Financial System, Entrepreneurship, Computer Practice & Management Communication, Cost Accounting
Springs College of Education
References
- SARS, Sandra Mnguni, Team Leader, [011]812 6000
- STD BANK (JHB), Jacky Steenkamp, Team Leader, [011]636 8653
- STD BANK (Dunswart), Farook Kock, Team Leader, [011]636 2293
- Borwa Financial Services, Olga Madonsela, Team Leader, (011)838 3751
- Metal Industries, Mbuso Twala/Ayanda Mtshali, 011 870 2402
Languages
- English
- Afrikaans
- Sesotho
Firstnames
Phindile Jetty
Personal Information
- ID Number: 8308100732089
- Date of Birth: 08/10/83
- Gender: Female
- Nationality: South African
- Driving License: Code 08
- Marital Status: Married
- Religion: Christian
Languages
English
First Language
Spanish
Beginner
A1
Timeline
Contact Centre Agent
12.2017 - 11.2022
Senior Contributions Clerk
Metal Industries Provident Fund
04.2016 - 12.2017
Fund Administrator
Borwa Financial Services
07.2014 - 03.2016
ATM Processor
EAST RAND ATM’S
10.2010 - 11.2010
Data Capture
SARS
- Current
Manual Teller, BDS Teller and Auto Safe Teller
STD BANK OF SOUTH AFRICA
- Current
Call Centre Communication Certificate - Communication Skills, Behavioral Skills, Customer Service
Skills Development
Technical Metric N3 -
Tlamoha Technical College
N4 Financial Management - Financial Accounting, Computerized Financial System, Entrepreneurship, Computer Practice & Management Communication, Cost Accounting
Springs College of Education
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