Phillips Sibusiso Mhlambi
691 Morula, Pretoria
Summary
Motivated professional with varied experience in customer service and administrative roles. Brings exceptional organizational abilities, strong decision-making skills, and a collaborative spirit to support business success. Committed to continuous professional development and enhancing service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FNOL Claims agent
OUTsurance shared services
Centurion , South Africa
08.2025 - Current
- Responded promptly to client requests, demonstrating thorough systems knowledge to facilitate effective resolutions.
- Processed insurance claims efficiently, ensuring timely settlement for clients.
- Collaborated with underwriters to tailor policies that met clients' unique requirements.
- Collected essential information to determine appropriate insurance type and coverage level for clients' needs.
- Participated in continuous professional development activities to enhance knowledge and skills.
- Built strong client relationships through consistent follow-ups and tailored service, enhancing client satisfaction.
Sales Assistant
Vanschaik Bookstore
Pretoria, Hatfield , South Africa
01.2025 - 06.2025
- Handled customer enquiries, providing prompt responses that enhanced customer satisfaction.
- Assisted customers in selecting products, offering tailored advice to fulfil their specific needs.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Explained products' benefits and value, engaging customers with new stock to stimulate sales.
Junior Business Administration
CaPa Wiggings
Pretoria, Gauteng
04.2023 - 12.2024
- Negotiated contracts with travel agencies and service providers to secure advantageous terms for comprehensive tourism packages.
- Established partnerships with eco-friendly accommodation providers to promote sustainable travel.
- Developed shop banners, leaflets and tourist guides to effectively promote services and enhance customer engagement.
- Collaborated with local communities to develop tourism initiatives that benefit both visitors and residents.
- Managed passenger check-in, ensuring smooth process by accepting bags and communicating key requirements.
E-Hailing Driver(Part Time)
Uber & Bolt
Gauteng
07.2021 - 12.2024
- Collected customers or parcels from pick-up points to drop-off points, ensuring safety and satisfaction.
- Cleaned and maintained vehicle, assessing for damage after each shift to ensure reliable transportation.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced customer loyalty through exceptional interpersonal skills and attentiveness to preferences.
Sales Executive
Medizone
Vereeniging, South Africa
03.2017 - 11.2018
- Sold medizone products and machines to prospects with chronic diseases, addressing their specific health needs.
- Developed and executed sales strategies that increased revenue generation and improved market penetration.
- Implemented ongoing feedback loops between the sales department and senior leadership in order to facilitate organisational growth opportunities based on real-time results from front-line employees.
- Managed key accounts in order to maintain strong relationships with top-tier clients.
- Worked with team members to achieve collective sales goals, enhancing team cohesion and motivation.
Education
NVQ Level 3 - Contact Center and Business Process Outsourcing Support
Training Force Pty (Ltd)
Centurion, GP01-2026
Certification - ELearning Course in General Project Planning
Atingi
Online12-2023
Matric -
Kgomotso Secondary School
Pretoria12-2016
Advanced Diploma - Business Administration
Tshwane University Of Technology
Pretoria11-2024
Diploma - Entrepreneurship
Tshwane University Of Technology
Pretoria11-2023
Short Course - Motor Mechanic
Soshanguve Technical Centre
Pretoria06-2015
Skills
- Claims management
- Claims processing
- Regulatory Compliance
- Data entry
- Accurate record-keeping
- Data collection
- Microsoft office
- Technical troubleshooting
- Customer Service
- Service excellence
- Team collaboration
- Team work orientated
- Writing proficiency
- Effective communication
- Decision making
- Organizational abilities
- Attention to Detail
- Time efficiency
- Attention to Detail
Certification
- Top home FNOL quality, 2026
- ELearning Course in General Project Planning, Atingi, 2023
- Short Course in Motor Mechanic, Soshanguve Technical Centre, 2015
Disclaimer
I solemnly declare that all the information furnished in this document is free of errors to the best of my knowledge. I hereby declare that all the information contained in this resume is in accordance with facts or truths to my knowledge. I take full responsibility for the correctness of the said information.
Timeline
FNOL Claims agent
OUTsurance shared services
08.2025 - Current
Sales Assistant
Vanschaik Bookstore
01.2025 - 06.2025
Junior Business Administration
CaPa Wiggings
04.2023 - 12.2024
E-Hailing Driver(Part Time)
Uber & Bolt
07.2021 - 12.2024
Sales Executive
Medizone
03.2017 - 11.2018
NVQ Level 3 - Contact Center and Business Process Outsourcing Support
Training Force Pty (Ltd)
Certification - ELearning Course in General Project Planning
Atingi
Matric -
Kgomotso Secondary School
Advanced Diploma - Business Administration
Tshwane University Of Technology
Diploma - Entrepreneurship
Tshwane University Of Technology
Short Course - Motor Mechanic
Soshanguve Technical Centre