Phillip Kometsi Khaka
Hospitality /Customer Service
Vanderbijlpark
Summary
Dynamic customer service professional with proven success at Engen Overvaal Convenience Center, enhancing customer loyalty through effective conflict resolution and empathetic communication. Skilled in safety protocols and multicultural awareness, I excel in high-pressure environments, consistently delivering exceptional guest experiences and maximizing satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Engen Overvaal Convenience Center
10.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Hospitality Worker
Lekoa Guesthouse
03.2020 - 09.2022
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Trained new staff members on proper customer service and hospitality policies.
- Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
Sales Consultant
Skin Renos
03.2017 - 01.2020
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
Education
Diploma - Tourism And Hospitality Management
Vaal University of Technology
Vanderbijlpark 05.2022
Skills
Customer Service
Timeline
Customer Service Representative
Engen Overvaal Convenience Center
10.2022 - Current
Hospitality Worker
Lekoa Guesthouse
03.2020 - 09.2022
Sales Consultant
Skin Renos
03.2017 - 01.2020
Diploma - Tourism And Hospitality Management
Vaal University of Technology
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