PHILLIPINE TSHEGOFATSO MAJA
ADMINISTRATOR/RECEPTIONIST
Unit 92 Clayville X45,Tembisa
Summary
Self-motivated Administration brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination.
Personable and organized professional with natural aptitude for streamlining administrative processes and enhancing workplace efficiency. Possesses understanding of office management principles and proficiency in using office software to maintain records and schedule appointments. Committed to contributing to smooth operation of workplace and fostering productive environment.
Developed strong administrative skills in professional office environment, seeking to transition into new role leveraging these abilities. Demonstrated capacity for managing multiple tasks, coordinating schedules, and maintaining accurate records. Brings focus on efficiency and effective communication to any new opportunity.
Overview
2
2
years of professional experience
2
2
Certifications
1
1
Language
Work History
ADMINISTRATOR/RECEPTIONIST
Zonein Learning Solutions
10.2022 - 11.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Supported office staff and operational requirements with administrative tasks.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Reduced administrative errors by consistently verifying insurance information.
- Answered phone calls and messages scheduling appointments, and handling customers inquiries.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
Certificate - Business Administration NQF 4
EDU-POWER
Edenvale, South Africa 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Microsoft office
Problem-solving
Team management
Flexible and adaptable
Data entry
Calm under pressure
Multitasking Abilities
Dependable and responsible
Verbal communication
Organization and time management
Supervision and leadership
Excellent communication
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Earned "best employee" in 2023.
- Recognized by customers and Admin for expedient and effective service.
- Increased office productivity 60% by implementing numerous process improvements.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Assisted management with the training of 2 new staff members.
- Managed woodmead area.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Supervised team of 8 staff members.
Additional Information
* Matriculated in 2016
* Short course min 2019 (PROJECT MANAGEMENT)
* IT LEARNERSHIP 2025,workplace was in Nexio IT CONSULTANT COMPANY.
Certification
Business Administrator NQF 4 -2023
cooking
During my spare time i love to cook for my family.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ADMINISTRATOR/RECEPTIONIST
Zonein Learning Solutions
10.2022 - 11.2024
Certificate - Business Administration NQF 4
EDU-POWER
04.2001 -