Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Phillip Segoapa

Technical Consultant
Randburg

Summary

Adaptable and results-driven IT support professional with over 6 years of experience in technical troubleshooting, customer service, and hardware repair. Skilled in resolving complex issues across Windows, macOS, and SOHO networks. Proven ability to implement technology solutions that enhance business operations. Strong hands-on experience with system administration, Apple-authorized tools, and network infrastructure.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Consultant

iStore
04.2023 - Current
  • Provide frontline technical support and diagnostics for Apple devices, assisting customers with software issues, account recovery, and general troubleshooting
  • Perform hardware repairs on iPhones and iPads, including battery replacements, screen repairs, and component-level diagnostics
  • Utilize Apple-authorized tools such as GSX and AST 2 to manage service workflows, run diagnostics, and process repairs
  • Coordinate customer appointments and service queues using Zoho Bookings, improving operational efficiency
  • Document service cases and manage internal workflows using FileMaker, enhancing team collaboration and reporting
  • Manage supervised device setups and profile installations using Apple Configurator
  • Deliver exceptional customer service by explaining technical issues in accessible terms and guiding users through solutions
  • Maintain high customer satisfaction scores through effective troubleshooting, complaint resolution, and follow-up

Freelance IT Technician

Self-Employed
11.2017 - 03.2023
  • Delivered technical support to small businesses and individual clients, resolving hardware, software, and network issues across Windows and macOS environments
  • Performed desktop maintenance, printer setup, and SOHO network configuration including NAS devices and Wi-Fi optimization
  • Provided user education and documentation to improve client understanding of systems and reduce repeat issues
  • Built strong client relationships through responsive service, clear communication, and tailored technical solutions

Education

National Senior Certificate -

Sandown High School

CompTIA A+

CompTIA
CompTIA
10-2022

Skills

Technical Troubleshooting & Problem Diagnosis

Office 365 & Active Directory Support

LAN/Wi-Fi, DHCP, VPN, DNS Configuration

Group Policy Objects (GPO) & Azure AD Connect

iPhone & iPad Hardware Repairs

Remote & On-Site Customer Support

Complaint Resolution & User Education

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Certification

CompTIA A+ Certification - Completed

Timeline

Technical Consultant

iStore
04.2023 - Current

Freelance IT Technician

Self-Employed
11.2017 - 03.2023

National Senior Certificate -

Sandown High School

CompTIA A+

CompTIA

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