Summary
Overview
Work History
Education
Skills
LNGG
Art
Timeline
Generic
Phillip Du Plooy

Phillip Du Plooy

Gordons Bay

Summary

Equipped with strong problem-solving abilities, a thirst for knowledge, and exceptional communication skills. Prepared to make a valuable contribution to team achievements and drive positive outcomes. Eager to take on fresh challenges and propel organizational goals forward with unwavering dedication and enthusiasm.

Overview

26
26
years of professional experience

Work History

Owner

Nephibri Art
07.2013 - Current
  • Managed all aspects of production, ensuring high quality standards and timely delivery.
  • Managed daily operations, ensuring optimal workflow and resource allocation.
  • Streamlined inventory management processes, reducing costs while maintaining product availability.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Provided elite customer service by resolving escalated problems.
  • Launched new products by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
  • Fulfilled customer shipping needs, completing all purchase orders and customer invoices.
  • Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
  • Designed promotional materials to increase brand awareness in local community.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Cultivated relationships with clients, fostering loyalty and repeat business through exceptional service.
  • Implemented efficient inventory management systems to streamline operations and reduce costs.
  • Led marketing initiatives across multiple platforms, increasing engagement and customer acquisition.
  • Oversaw financial planning, budgeting, and resource allocation for sustainable business growth.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Managed purchasing, sales efficiently.
  • Creation of exciting merchandise displays to catch attention of customers.

Orations Coordinator

Sterkinekor Theatres Head Office JHB S.A.
05.2009 - 05.2013
  • Diary management, including arranging and coordinating meetings for 2 General Managers and 2 Regional Managers.
  • Coordinated executive schedules, ensuring timely meetings and efficient use of time.
  • Managed correspondence, prioritizing communications for the General Manager's attention.
  • Organized company events and meetings, fostering team collaboration and engagement.
  • Developed and maintained filing systems, improving document retrieval and organization.
  • Assisted in budget management, tracking expenses to support financial oversight.
  • Increased meeting productivity by preparing agendas and taking minutes during discussions.
  • Organized high-profile events that showcased company achievements.
  • Managed expense reports accurately to prevent discrepancies in financial records that could impact overall budget planning efforts.
  • Created a welcoming atmosphere for visitors by greeting them professionally upon arrival and addressing any inquiries they had promptly.
  • Ensured timely delivery of reports, presentations, and proposals to support informed decision-making processes.
  • Contributed to a positive work environment by managing team-building events and employee recognition programs.
  • Collaborated with cross-functional teams to provide comprehensive administrative support for company-wide initiatives.
  • Enhanced executive efficiency by managing schedules, appointments, and travel arrangements.
  • Maintained strict confidentiality of sensitive information while managing documents related to legal matters or personnel issues.
  • Optimized time management for the General Manager by prioritizing tasks and delegating when necessary.
  • Assisted in budgeting activities to ensure financial resources were allocated appropriately across various departments.
  • Streamlined communication for the General Manager by handling phone calls, emails, and correspondence.
  • Improved office organization through maintaining filing systems and updating contact databases.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Displayed absolute discretion at handling confidential information.
  • Used discretion when handling confidential information.
  • Answered high volume of phone calls and email inquiries.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Screened personal and business calls and directed to appropriate party.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Wrote reports, executive summaries and newsletters.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Processing mail, screening calls and enquiries for 2 GM’s & 2 RM’s.
  • Preparing Ops & Catering reports, yearly, quarterly, monthly & weekly.
  • Attendance at meetings and taking minutes.
  • General secretarial functions.
  • Office and equipment maintenance, including replenishing consumables and stationary.
  • Travel management for all staff – Booking Accommodation, flights, car hire & managing budgets thereof.
  • Purchase Orders SAP – create, liaise with Cinema, oversee, Goods Receipt and submit for payment all accounts payable.
  • Capex, create, submit for Exco approval, liaise with supplier & Cinema, oversee, GR and submit for payment all accounts payable, managing budgets thereof.
  • Supplier & Vendor listing – Sourcing & liaising with new suppliers, obtain all relevant docs for submission to finance for listing on SAP.
  • Managing of all Sterkinekor Theatres Contracts with suppliers and vendors.
  • Catering Price increase process – Obtaining quotes for updating menu boards, ensure all cinemas have executed price changes.
  • Customer complaints escalation & resolution, Hello Peter and telephonic.
  • Communication officer to head office.
  • Central point for receiving HR related documents from Cinemas, checking that all documents are 100% for submission to HR.
  • Loading extra shifts for cinema staff as needed, managing budgets thereof.
  • Conference, events planning & coordinating, managing budgets thereof.
  • Health and Safety Officer (First aid, firefighting, etc.)
  • Weekly cinema visits, checking on all areas.
  • Andreas Basson – 073 5464 236, Thantaswa Tete – 060 6740 607
  • Regional Operations Coordinator Northern Region Cinemas / P.A – Catering & Concessions
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
  • Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.

Export Clerk/ In-house Sales Controller

Gondwana Marketing - Export Abattoir Magaliesburg, S.A.
01.2007 - 01.2009
  • Responsible for all export certification and invoicing, and insurance documents.
  • Processed export documentation ensuring compliance with international standards.
  • Coordinated logistics for shipments, optimizing delivery schedules and routes.
  • Booking flights, vessels, containers and logistics for exports to Europe and Switzerland.
  • Maintained accurate records of inventory and shipping status to enhance tracking.
  • Creating and printing of labels on Aba Serve and Bartender for all export & local products.
  • Collaborated with suppliers and clients to resolve discrepancies in orders efficiently.
  • Quality control assistant for fresh & frozen products.
  • Implemented quality control measures to reduce errors in documentation handling.
  • Coordinated closely with warehouse teams to ensure timely dispatch of goods per client specifications.
  • Provided exceptional customer service, addressing inquiries regarding shipment statuses quickly and professionally.
  • Minimized delays in customs clearance by preparing accurate documentation in a timely manner.
  • Managed high volumes of export orders while maintaining meticulous attention to detail in record-keeping and documentation preparation.
  • Provided tracking information to enable clients to monitor progress of shipments.
  • Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.
  • Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
  • Stayed on top of shipment locations and current status to update offices and customers.
  • Calculated weight, volume or cost of goods to be moved.
  • Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
  • Maintained open communication with global locations to facilitate smooth collaboration.
  • Collaborated with marketing to enhance promotional campaigns and drive sales growth.
  • Streamlined reporting processes, improving accuracy and efficiency of financial forecasts.
  • Expanded business opportunities by attending industry events, networking with potential clients, and establishing strategic partnerships.
  • Customer complaints escalation & resolution, local & international.
  • Daily data capturing of staff wages and slaughter reports.
  • Receiving and executing all local and international orders to the production team.
  • Managing and invoicing of all deliveries, local (Spar, PnP) and international.
  • Elmarie Hartzenberg – 083 532 3014, Tanya Claasens – 082 305 4107

Sales Associate/ Supervisor

Mango & Buffalo Trading as Lacoste Enterprises
01.2005 - 01.2007
  • Supervised sales team, ensuring adherence to company policies and customer service standards.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Developed and nurtured lasting relationships with clients through dedicated assistance.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Daily cash up and banking.
  • Opening and closing the shop on weekends (key holder).
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Streamlined store operations by optimizing staff schedules, reducing overhead costs, and identifying inefficiencies.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Communication officer for head office.
  • Fostered rapport between associates through incentives like friendly competitions which led to heightened motivation among team members.
  • Created a positive work environment with clear communication, team building activities, and consistent recognition of achievements.

Service Reception/ Warranty Clerk/ Service Advisor

Hyundai
01.2003 - 01.2005
  • Service reception switchboard.
  • General admin.
  • Booking vehicles.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed appointment scheduling, optimizing workflow for service operations and enhancing customer satisfaction.
  • Streamlined service processes, improving turnaround times and overall service efficiency.
  • Conducted follow-up communications to ensure customer satisfaction post-service completion.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Provided exceptional customer service by promptly addressing inquiries relating to warranties or service.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Managed a high volume of incoming calls from customers, addressing concerns regarding warranties and service agreements.
  • Processed warranty claims efficiently, ensuring compliance with company policies and industry standards.
  • Coordinated communication between customers and service departments to resolve warranty-related inquiries promptly.
  • Collaborated with service technicians to diagnose issues and determine eligibility for warranty coverage.
  • Decreased instances of fraudulent claims through meticulous verification processes and careful attention to detail.
  • Obtaining authorization for work to be done on vehicles.
  • Obtaining authorization from head office to replace warranted defective parts.
  • Maintained accurate records of all warranty claims, ensuring proper documentation and organization.
  • Generated, posted and attached information to claim files.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Opening and invoicing of all job cards.
  • Filing warranty job cards and storing defective parts tagged and ready for auditing.
  • Responsible for final checks on new Avis fleet vehicles and all new head office company vehicles.

Sales Assistant/ Reception

Rhino steel
01.2000 - 01.2003
  • Fielded customer questions to share information about products, availability, and pricing.
  • Managed daily office operations, ensuring efficient workflow and communication among departments.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Assisted customers with product selection, enhancing overall shopping experience.
  • Dealing with customer payments and invoicing.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Managed efficient cash register operations.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • General office and admin duties.
  • Sean Kritzinger – 074 892 7682

Education

Senior certificate -

High School - Jeugland
01.2000

6 Month certificate course - undefined

Tshwane University of Technology
01.2008

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Business administration
  • Attention to detail
  • Customer service
  • Decision-making
  • Quality assurance

LNGG

English/Afrikaans

Art

Appreciating the finer details of any art work. Sketching is a way of relaxing, and resetting my mind. 

Timeline

Owner

Nephibri Art
07.2013 - Current

Orations Coordinator

Sterkinekor Theatres Head Office JHB S.A.
05.2009 - 05.2013

Export Clerk/ In-house Sales Controller

Gondwana Marketing - Export Abattoir Magaliesburg, S.A.
01.2007 - 01.2009

Sales Associate/ Supervisor

Mango & Buffalo Trading as Lacoste Enterprises
01.2005 - 01.2007

Service Reception/ Warranty Clerk/ Service Advisor

Hyundai
01.2003 - 01.2005

Sales Assistant/ Reception

Rhino steel
01.2000 - 01.2003

6 Month certificate course - undefined

Tshwane University of Technology

Senior certificate -

High School - Jeugland

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Phillip Du Plooy