Mr.Phillimon Ramoganyaka

• To be a key contact with customers who have technical issues
• Influence technology strategies and decisions with a high-level of expertise knowledge and implement robust technical standards, systems and processes
• Provide direction and support to ensure compliance with relevant legislative specifications and standards.
• Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
• Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
• Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
• Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
• Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
• Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
• Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
• Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
• Improved network efficiency by implementing new server configurations and optimizing system operations.
• Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
• Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
• Delivered strategic guidance on technology investments by conducting thorough market research and presenting recommendations to senior leadership.
• Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
• Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
• Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
• Guided organizational technology strategy and roadmaps.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Analyzed network security and current infrastructure, assessing areas in need of improvement.

• Self-motivated, with a strong sense of personal responsibility.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Provided professional services and support in a dynamic work environment.
• Organized and detail-oriented with a strong work ethic.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Passionate about learning and committed to continual improvement.
• Strengthened communication skills through regular interactions with others.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Managed time efficiently in order to complete all tasks within deadlines.
• Proven ability to develop and implement creative solutions to complex problems.
• Proved successful working within tight deadlines and a fast-paced environment.
• Cultivated interpersonal skills by building positive relationships with others.
• Worked well in a team setting, providing support and guidance.

• Served as a subject matter expert on various technical topics, frequently delivering presentations to senior leadership and other stakeholders.
• Conducted thorough root cause analyses following incidents, leading to improved preventative measures and reduced recurrence rates.
• Managed vendor relationships to negotiate cost-effective service contracts and obtain the best possible pricing on equipment purchases.
• Implemented a centralized ticketing system to track, prioritize, and resolve IT support requests more efficiently.
• Streamlined IT support processes, resulting in faster issue resolution times and increased customer satisfaction.
• Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
• Optimized network performance through regular monitoring, analysis, and fine-tuning of settings.
• Enhanced network security through the deployment of advanced firewall configurations and intrusion prevention systems.
• Mentored junior IT support engineers, fostering a collaborative environment that promoted professional growth and skill development.
• Collaborated with cross-functional teams to successfully complete large-scale technology projects on time and within budget.
• Spearheaded the development of an effective disaster recovery plan that protected vital data during unforeseen events such as power outages or natural disasters.
• Improved system stability by implementing proactive IT maintenance and monitoring procedures.
• Maintained high availability of critical business applications by proactively addressing potential issues before they escalated into outages.
• Played a key role in successful cloud migration initiatives by planning, executing, and managing various aspects of the process from start to finish.
• Collaborated with outside departments to implement system-wide improvements.
• Monitored systems in operation and quickly troubleshot errors.
• Provided T1 support to T2 users in 24/7 uptime environment, often working double shifts to accommodate time zones.
• Upgraded operating systems and computer software to perform compatibility with programs.
• Installed and maintained hardware and computer peripherals to store tangible components.
• Configured and tested new software and hardware.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Monitored system performance to identify potential issues.

In line within Praxis computing contract.

In line within Praxis computing contract.

In line within Praxis computing contract.

• Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives.
• Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
• Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting the organization.
• Contributed to the development of internal tools that improved workflow automation within the IT department.
• Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
• Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
• Reduced downtime with effective troubleshooting and timely problem resolution.
• Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
• Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
• Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
• Identified potential areas of improvement in IT infrastructure through regular audits and made recommendations for enhancements accordingly.
• Maximized user productivity by delivering comprehensive end-user training on software applications and hardware usage.
• Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
• Used ticketing systems to manage and process support actions and requests.
• Created help desk tickets, troubleshot and resolved desktop issues.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Managed backup and recovery of data assets to safeguard system availability.
• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
• Delivered onsite technical support for 300+ employees.
• Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.

• Assisting in developing and implementing plans and goals for the department, design projects, track progress goals, and evaluate and improve the day-to-day systems operations of the company values.
• Collaborated with departments across the organization to align IT initiatives with business goals and objectives.
• Reduced downtime with proactive maintenance and troubleshooting of hardware, software, and network issues.
• Managed vendor relationships to negotiate cost-effective technology solutions for the organization.
• Improved end-user satisfaction by providing timely and effective technical support.
• Ensured compliance with industry regulations by conducting regular audits of security policies, procedures, and controls.
• Optimized IT infrastructure by regularly assessing system performance and recommending upgrades when necessary.

• Streamlined IT support processes, resulting in increased productivity within the department.
• Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
• Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
• Supported the roll-out of company-wide digital transformation initiatives through effective change management strategies.
• Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
• Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
• Maintained office PCs, networks and mobile devices.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Configured systems according to prescribed software and hardware frameworks.
• Diagnosed and troubleshot hardware, software and network issues.