Philiswa Thelma Blou
Customer Service Assistant/Switchboard Operator
Germiston
Summary
Proven Customer Service Representative at MAKRO Cash & Carry Wholesale, adept in problem-solving and active listening, significantly enhanced customer loyalty. Recognized for exceeding performance metrics, expertly managed escalated calls, and improved user experience through efficient online order assistance. Demonstrates exceptional adaptability and team collaboration, embodying employer-sought skills with a track record of achievement.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
MAKRO Cash & Carry Wholesale
04.2016 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
No Degree - Digital Marketing-introduction Course
Edu Course Online Learning
Gauteng 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Call center experience
Team collaboration
Timeline
Customer Service Representative
MAKRO Cash & Carry Wholesale
04.2016 - Current
No Degree - Digital Marketing-introduction Course
Edu Course Online Learning
04.2001 -
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