Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

PHILISWA GUNGQWA

Customer Service
1777 Kwepile Street, Browns Farm,Phillipi
PHILISWA GUNGQWA

Summary

Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.

Resourceful Sales Agent skilled in convincing, persuading and closing sales deals.

Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.

Overview

8
years of professional experience
5
years of post-secondary education

Work History

City Of Cape Town
Cape Town , Wc

Clerk
02.2022 - Current

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Delivered services to customer locations within specific timeframes.
  • Passionate about learning and committed to continual improvement.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Worked flexible hours across night, weekend, and holiday shifts.

Traders Wharehouse
Cape Town, WC

Sales Assistant
06.2018 - Current

Job overview

  • Helped customers locate products and checked store system for merchandise at other sites.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Input credit and debit card payments in POS system to complete purchases.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Referred customers to various services by evaluating needs and providing recommendations.
  • Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
  • Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
  • Maintained records related to sales, returns and inventory availability.
  • Exceeded team sales goals by Number%.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Worked independently with minimal supervision.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Opened new merchandise and stocked sales floor racks and shelves.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Trained new employees on customer service, money handling and organizing strategies.

Bidair Services
Cape Town, WC

Administration Officer
02.2016 - 11.2018

Job overview

  • Monitored and updated employee database and managed scheduling for team.
  • Processed purchase orders, service contracts and financial reports.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Delivered clerical support by handling range of routine and special requirements.
  • Coordinated, scheduled and arranged business meetings and travel calendars.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Drafted agendas, recorded minutes and created documents for meetings.
  • Responded to inquiries from callers seeking information.
  • Managed accounts payable and receivable for office grossing $Amount per year.
  • Received and routed business correspondence to correct departments and staff members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

Education

Sinethemba
Phillipi

Matric from Accounting
01.2000 - 12.2004

University Overview

Skills

Point of sale operation

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Additional Information

Additional Information

Ref:Melikhaya Gadeni: 0823801678

: ORIANDA : +27 79 462 6174

Timeline

Clerk
City Of Cape Town
02.2022 - Current
Sales Assistant
Traders Wharehouse
06.2018 - Current
Administration Officer
Bidair Services
02.2016 - 11.2018
Sinethemba
Matric from Accounting
01.2000 - 12.2004

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PHILISWA GUNGQWACustomer Service