Reading
Philisiwe Precious Ndlovu
Customer Service Supervisor
Hillcrest,KwaZulu-Natal
Summary
Driven Pay Point Controller at Woolworths Holdings Limited, adept in customer service and leadership. Excelled in supervising and training staff, enhancing team performance and customer satisfaction. Proven track record in resolving customer issues, mentoring junior staff, and optimizing operational efficiency. Skilled in communication and time management, contributing to significant service improvements.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Pay Point Controller Customer Service
Woolworths Holdings Limited
08.2008 - 04.2024
- First in line to assist with customer queries, complaints, customer accounts NCR Accredited , I supervise a team of customer service till operators to deliver exceptional customer service. Training of all new employees and sign offs, and weekly staffing for till operators and sales assistants.
- Mentored junior staff members, fostering a positive work environment conducive to professional growth and development.
Skills
Customer Service
Formalqualifications
Durban Youth College 2014
Basic Computer:
Microsoft Word, Excel, PowerPoint, Email and Internet.
Chief Luthayi High School
Matric Certificate 2003
Accounting, Business Economics, Economics, English, Zulu.
Identifyno
8505091179085
Personal Information
- Disability: None
- Gender: Female
- Nationality: South African
- Marital Status: Married
References
- Devina Patrick, Woolworths Pavillion, (031) 275 8111, 082 6955852
- Sharon Prince, Sharon’s Boutique, 072 5830117
- Junie Pillay, Woolworths La Lucia, 031 57209600, 074 3148772
Interests
Foreign Language
Listening to Music
Timeline
Pay Point Controller Customer Service
Woolworths Holdings Limited
08.2008 - 04.2024
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