PHILISIWE PHINDILE PHEWA
Musgrave
Summary
Service-oriented Hotel Front Office Receptionist known for high productivity and efficient task completion. Specialize in guest relations, reservation management, and problem-solving to enhance guest satisfaction. Excel in communication, teamwork, and adaptability, ensuring smooth front desk operations and positive guest experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hotel Front Office Receptionist
Zimbali lodge by Dream hotel & resort
Ballito
10.2023 - 10.2024
- Greeted and welcomed guests to the hotel in a professional and friendly manner.
- Assigned rooms to guests by verifying their credit, ensuring they completed registration cards, and presenting them with room keys.
- Processed payments for guest accounts using cash registers or point-of-sale systems.
- I was also doing reservations, do bookings for guests, send them confirmation letters nd pro-forma invoices if applicable.
Waitress, Junior Sommelier
Riverside Grill Restaurant
01.2021 - 01.2022
- At Riversides Grill Restaurant my duties as a waitress was to greet all the walking in customers and distribute menus to them, taking orders from customers to relay to the kitchen staff and bar man
- Making recommendations b being familiar wit the menu and the specials
- Delivering meals and drink as they're prepared
- Checking back an customer satisfaction, Preparing the bills as requested, cashing out bills and keeping tables cleaned for next customer
- As a junior sommelier my duties were to order wines, suggesting food and wine pairings to servers and customers
- Recommending wines based on customer preferences, training waitstaff on wines and providing excellent customer service by meeting customers need and expectations
Education
Level1 -
Sommeliers Academy
01.2022
N4 - N6 -
Ethekwini TVET College
01.2020
Grade12 (Matric) -
Hlokozi High School
01.2013
Graduate Certificate - Hotel Reception
Summits Training Center
UMhlanga RidgeSkills
- Computer literacy
- Work will under pressure
- Verbal communication
- Cash handling experience
- Concierge services
- Room booking
- Charge posting
- Revenue management
- Reservations
- Front Desk Operations
Certification
- DEPARTMENT: HIGHER EDUCATION AND TRAINING REPUBLIC OF SOUTH AFRICA CERTIFICATE OF ACHIEVEMENT N6 TOURISM AWARDED TO PHEWA PHILISIWE PHINDILE IDENTITY NUMBER9608230486087 WITH EFFECT FROM2020-12-01 INSTRUCTIONAL OFFERINGS PASSED
- INDICATES DISTINCTION TRAVEL OFFICE PROCEDURES N6 HOTEL RECEPTION N6 TRAVEL SERVICES N6
- TOURIST DESTINATIONS N6
Languages
IsiZulu, English
References
- Heath, Lombard, Food & Beverage Manager, fbman@riversidehotel.co.za, 0710457160, Riverside Hotel.
- Ayanda, Nxumalo, Coordinator, 0733488164, Sommeliers Academy.
- Logeshan Govender, front office manager, frontofficemanager@zimbali-lodge.co.za, 0788014452.
Hobbies and Interests
I love reading and watching TV, I enjoy long walks, Photography
Languages
English
Upper Intermediate
B2
Timeline
Hotel Front Office Receptionist
Zimbali lodge by Dream hotel & resort
10.2023 - 10.2024
Waitress, Junior Sommelier
Riverside Grill Restaurant
01.2021 - 01.2022
Level1 -
Sommeliers Academy
N4 - N6 -
Ethekwini TVET College
Grade12 (Matric) -
Hlokozi High School
Graduate Certificate - Hotel Reception
Summits Training Center