Philisiwe Nishara Duma
Johannesburg,Gauteng
Summary
Recent graduate with expertise in computer literacy, data analysis, and research. Proficient in Excel, Google Docs, and collaboration tools like Slack and Zoom. Recognized for critical thinking, problem-solving, and effective communication, fostering teamwork and conflict resolution. Demonstrates leadership, adaptability, and strong organizational skills to drive positive change and meet deadlines.
Overview
4
4
years of post-secondary education
Work history
Cashier
Chicken Licken
Pinetown, KwaZulu-Natal
2024.12 - 2025.02
- Managed queue effectively during peak hours for seamless checkout process.
- Handled high volumes of transactions during holiday seasons efficiently.
- Greeted each customer warmly, creating friendly shopping environment.
- Communicated product information to customers, driving informed purchases.
- Resolved customer complaints professionally leading to higher retention rates.
- Coordinated with team members for smooth shift transitions.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Balanced till at end of day, maintaining accurate records.
Education
Bachelor of Arts - Tourism
University of Johannesburg
Auckland Park, Gauteng 2022.02 - 2025.11
Skills
- Computer literacy (Excel and Google Docs)
- Data analysis and mathematics
- Writing and reporting
- Research skills
- Clear communication
- Active listening
- Simplifying complex ideas
- Respect for diverse opinions
- Team support
- Critical thinking
- Quick problem-solving
- Decision-making under pressure
- Deadline management
- Task prioritization
- Organizational skills
- Adaptability to new tools or systems
- Positive change management
- Flexibility in various situations
- Reliability and responsibility
- Leadership abilities
- Creative thinking
- Emotional intelligence awareness
- Conflict resolution strategies
- Basic knowledge of collaboration tools (Slack, Zoom)
- Financial transactions recording
- Numeracy competence
- Electronic funds transfer handling
- Digital cash register operation
Affiliations
- Reading novels
- Watching documentaries
- Taking walks
Academic Projects/Research
- Conducted research on tourism development trends in [Maboneng]
- Collected and analyzed data using tools like Microsoft Excel
- Presented findings and recommendations
- Tourism Planning and Development
- Sustainable Tourism Management
- Hospitality Management
- Travel and Tour Operations
- Marketing for Tourism
- Event Management
- Cultural and Heritage Tourism
- Customer Service Management
- Business Communication
- Financial Management for Tourism
References
References available upon request.
Timeline
Cashier
Chicken Licken
2024.12 - 2025.02
Bachelor of Arts - Tourism
University of Johannesburg
2022.02 - 2025.11