Philisiwe Mvubu
Collections Advisor
Johannesburg
Summary
Strong communication skills, highly intuitive and can adapt to any situation. Committed individual who is meticulous. Have experience in the customer service and administration within the banking sector. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Currently working as a collection's Advisor. Have a banking, management certificate and Diploma in Human resources. Currently studying towards a Business Administration degree - Major in HR.
Overview
14
14
years of professional experience
Work History
Collector
FNB Homelaon
4 2016 - Current
- Collect arrears and negotiate acceptable payment arrangements on HomeLoan account on pre-legal, legal, deceased and residual books.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
Conduct collections through secure chat app via Online channels. - Managed discharge and sale of default property
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
- Identified potential high-risk accounts through thorough analysis, minimizing company losses
- Analyzed customer financial records to determine appropriate payment plan
Client Service Representave (Compliance officer)
FNB (Home Loans)
01.2015 - 02.2016
- Ensure compliance and adherence of all loan conditions of new and existing business against documentation provided by attorneys and sales.
- Department in line with Legislation inclusive of NCA and Banking Related Acts.
- Perform KYC related tasks.
- Checking of all documents related to loan application in terms of conditions.
- Advise attorney regarding any non-compliance or documents.
Quality Assurer
FNB Homeloan
03.2014 - 12.2014
- Conduct Quality assurance post maintenance check on new and existing HomeLoan accounts.
- Dealing with customer complaints and ensure resolution is satisfactory to customer.
- Facilitate quality delivery and ensure adherence to quality standards across various FNB segments.
- Identify possible risks in area and come up with suitable action plans to ensure there are no loop holes in process.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Identified issues, analyzed information and provided solutions to problems
- Applied effective time management techniques to meet tight deadlines
- Used critical thinking to break down problems, evaluate solutions and make decisions
Payout administrator
FNB Homeloan
02.2010 - 02.2014
- Processing payout of account new registered bonds and existing bond existing.
- Authorizing all payouts on same day new registrations Registrations bonds.
- Check all conditions have been meet before payout is done.
- Balancing and reconciliation of suspense accounts.
- Ensure that targets are met and making plans to deliver on targets.
- Maintenance of account paid out following day.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Organized and detail-oriented with strong work ethic
- Demonstrated leadership skills in managing projects from concept to completion
Education
Certificate - Management
University of Stellenbosch
Cape Town, South Africa 04.2001 -
National Diploma - Human Resources Management
Milpark Business School
Johannesburg 04.2001 -
Skills
Service Quality Standards
Conflict resolution techniques
Interpersonal Communication
Organizational Skills
Customer Relationship Management
Excellent Communication
Teamwork and Collaboration
Staff Development
Analytical and Critical Thinking
Team Oversight
Service Quality Standards
Id Number
8801170879087
Years Of Experience
- Client Services, 4-5 years
- Operations & Admin, 2-3 years
- Office Administration, 2-3 years
- Administration, Intermediate
- Collections, 2-3 years
- Special Collections, Advanced
References
- Candy Jenkins, Pipeline Management Consultant, +27873280486
- John Bowes, Payout Processor, +27877306768
- Sandile Luthuli, Collections Manager, +27715745455
Timeline
Client Service Representave (Compliance officer)
FNB (Home Loans)
01.2015 - 02.2016
Quality Assurer
FNB Homeloan
03.2014 - 12.2014
Payout administrator
FNB Homeloan
02.2010 - 02.2014
Certificate - Management
University of Stellenbosch
04.2001 -
National Diploma - Human Resources Management
Milpark Business School
04.2001 -
Collector
FNB Homelaon
4 2016 - Current