Philisiwe Mbali Mkhize
Business Management Graduate
Durban
Summary
Motivated and dedicated Business Management graduate with a strong foundation in customer service, administration, and academic tutoring. Currently pursuing a Master's degree in Business Management, with a keen interest in business development, entrepreneurship, and the education sector. Passionate about creating value through strategic insights and practical experience, seeking an opportunity to contribute and grow in a dynamic organization.
I Am passionate about creating strategic business solutions that are both innovative and effective, always striving to design processes and strategies that drive success and engage stakeholders. Experienced with individualized student support to promote academic achievement. Utilizes effective tutoring strategies to enhance learning outcomes and student confidence. Strong understanding of curriculum design and student motivation techniques.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Call Center Assistant
Central Applications Office (CAO)
Durban
2024.11 - Current
- Assisted prospective students with applications and queries
- Provided customer service and resolved issues effectively and efficiently
- Managed a high volume of calls and maintained customer satisfaction
- Enhanced customer satisfaction by efficiently addressing and resolving concerns over the phone.
Intern – Administration Department
Central Applications Office (CAO)
Durban
2024.07 - Current
- Assisting in administrative tasks, document management, and data entry
- Organizing records and ensuring accuracy in student application data
- Coordinating communication between departments and stakeholders
- Sorted and organized files, spreadsheets, and reports.
Student Support
University of Zululand
Durban
2024.03 - 2024.06
- Helped students understand course materials and academic requirements, providing tailored support
- Served as a co-supervisor for honors students, guiding their academic progress and research projects
- Supervised the peer tutoring program, ensuring effective tutor-student interactions and support
- Oversaw the development of comprehensive student support services, including tutoring, advisement, and career counseling resources.
Tutor – Business Management
University of Zululand
Durban
2023.01 - 2023.11
- Tutored undergraduate students in Business Management courses
- Assisted students with coursework, exam preparation, and assignments
- Provided one-on-one mentoring and academic support
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Education
Master's Degree - Business Management
2026.04 - Current
In Progress
BCom Honours - Business Management
2023.02 - 2023.11
BCom - Business Management and Economics
2020.02 - 2022.01
Matric - Commerce
2017.04 - 2019.01
Skills
Customer Service
Data Entry & Administration
Communication
Time Management
Microsoft Office
Teamwork
Call handling
Customer communications
Certification
TEFL (Teaching English as a Foreign Language) Certificate (120 hours) TEFL
References
- Shalen Heeralal
Supervisor & Senior Lecturer
University of Zululand
Email: Heeralal@unizulu.ac.za | Cell: 0746032911 - Ayansola O. Ayandibu
HOD, University of Zululand
Email: AyandibuO@unizulu.ac.za | Cell: 0719270108 - Melinda White
Senior Administrative Officer
Central Applications Office (CAO)
Email: whitem@cao.ac.za | Cell: 0813376623
Timeline
University of Zululand - Master's Degree, Business Management
2026.04 - Current
Call Center Assistant - Central Applications Office (CAO)
2024.11 - Current
Intern – Administration Department - Central Applications Office (CAO)
2024.07 - Current
TEFL (Teaching English as a Foreign Language) Certificate (120 hours) TEFL
2024-05
Student Support - University of Zululand
2024.03 - 2024.06
Customer Service Short Course
2024-01
Certificate of Recognition for Tutoring Business Management
2023-10
University of Zululand - BCom Honours, Business Management
2023.02 - 2023.11
Tutor – Business Management - University of Zululand
2023.01 - 2023.11
University of Zululand - BCom, Business Management and Economics
2020.02 - 2022.01
Sithembinhlanhla Secondary School - Matric, Commerce
2017.04 - 2019.01