Summary
Overview
Work History
Education
Skills
Timeline
Generic

PHILISIWE KHUMALO

ADMISSION CLERK
1163B NDIMANDE STREET ZOLA NORTH, SOWETO

Summary

Hospitable Admissions Coordinator with over [2] years of experience assembling medical records and maintaining files for future use. Excellent phone etiquette and remains calm in stressful and hectic working conditions. Skilled at researching, filing and handling insurance claims and concerns. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in [SAP System]. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and SAP systems coupled with thorough knowledge of medical terminology.

Overview

11
11
years of professional experience
4
4
Languages

Work History

Admissions Clerk

LENMED PRIVATE HOSPITAL
07.2022 - Current
  • Greeted patients warmly to increase comfort and create rapport.
  • Communicated important information to supervisor and medical team to reduce chance of errors.
  • Ensured compliance with federal, state, and institutional regulations regarding admission policies through diligent adherence to established guidelines.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Assisted with medical coding and billing tasks.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Calling of medical aid obtaining authorizations for patients.

Administrator

Old Mutual
12.2013 - 10.2017
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.

Customer Service Cashier

Woolworths Group
Johannesburg
03.2013 - 12.2013
  • Contributed to promotional efforts by setting up attractive displays showcasing featured products and special offers.
  • Boosted store sales through knowledgeable product recommendations and upselling techniques.
  • Exceeded performance metrics consistently, earning recognition for outstanding customer service skills.
  • Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
  • Maintained accurate cash drawer, conducting thorough reconciliations at the end of each shift.

Education

Some College (No Degree) - Non-Clinical Basic ICD-10 Coding Certificate

LENMED PRIVATE HOSPITAL
Johannesburg, South Africa
04.2001 -

No Degree - MICROSOFT OUTLOOK 2010 LEVEL 1

NEXT GEN
Johannesburg, South Africa
04.2001 -

High School Diploma -

PHAHAMA S.S.S
Johannesburg, South Africa
04.2001 -

Skills

    Microsoft Office

undefined

Timeline

Admissions Clerk

LENMED PRIVATE HOSPITAL
07.2022 - Current

Administrator

Old Mutual
12.2013 - 10.2017

Customer Service Cashier

Woolworths Group
03.2013 - 12.2013

Some College (No Degree) - Non-Clinical Basic ICD-10 Coding Certificate

LENMED PRIVATE HOSPITAL
04.2001 -

No Degree - MICROSOFT OUTLOOK 2010 LEVEL 1

NEXT GEN
04.2001 -

High School Diploma -

PHAHAMA S.S.S
04.2001 -
PHILISIWE KHUMALOADMISSION CLERK