Philisiwe Jwara
Umlazi
Summary
I am a person who strives on achieving the best results in everything I do. I am a strong powered person, fast learner, team worker and I can cope well under pressure. My main objective in life is to accomplish my set of goals. I hope my curriculum vitae would be worthy of your consideration.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Computer Course Participant
VISION EMPIRE TRAINING CENTRE
01.2022 - Current
- Completed computer course focused on software applications to enhance technical skills.
- Gained proficiency in computer basics, Microsoft Word, Excel, PowerPoint, Publisher, internet usage, emailing, and speed typing.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Customer Service Training Participant
GALLERIA MALL LEARNING LAB
01.2024 - 02.2024
- Completed customer service training, enhancing skills in effective communication and customer engagement.
- Assisted customers with purchases and product selection, ensuring a positive shopping experience and maintaining high standards of customer service.Gqayizivele store: 20221. Assisted customer with purchases and handled cash payments2. Stock shelves, packed good and kept the shop clean and organised3. Provided friendly customer service and managed daily salesVolunteered to support staff with daily activities and child supervision, contributing to a safe and nurturing environment for children.Syathuthuka crèche 20251. Assisted teachers with daily classroom activities and child supervision2. Maintained a clean and safe environment for children
- Assisted customers with purchases and product selection, ensuring a positive shopping experience and maintaining high standards of customer service. Gqayizivele store: 2022 1. Assisted customer with purchases and handled cash payments 2. Stock shelves, packed good and kept the shop clean and organised 3. Provided friendly customer service and managed daily sales Volunteered to support staff with daily activities and child supervision, contributing to a safe and nurturing environment for children. Syathuthuka crèche 2025 1. Assisted teachers with daily classroom activities and child supervision 2. Maintained a clean and safe environment for children
Basic Office Administration Participant
GALLERIA MALL LEARNING LAB
01.2023 - 11.2023
- Achieved completion of Basic Office Administration training, gaining essential skills in office practices and customer service.
- Engaged in training at centre specialising in customer service and office administration, enhancing practical knowledge and competencies.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Education
Basic Office Administration -
GALLERIA MALL LEARNING LAB
11-2023
Customer Service Training -
GALLERIA MALL LEARNING LAB
02-2024
Grade 12 (Matric) - IsiZulu, English, Mathematical Literacy, Accounting, Life Orientation
THEMBUZULU HIGH SCHOOL
01-2026
Computer Course - Introduction to computer, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Publisher, Internet & Emailing, Speed Typing
VISION EMPIRE TRAINING CENTRE
01-2022
National Senior Certificate - IsiZulu Home Language, English First Additional Language, Mathematical Literacy, Life Orientation, Accounting, Business Studies
Skills
- Customer service skills
- Client relationship management
- Time management
- Excellent Communication skills
- Communication skills
- Problem-solving
- Conflict resolution
- Following instructions
- Conflict resolution
Certification
- National Senior Certificate, Durban Metropolitan Police Service, 2021-12-01, IsiZulu Home Language, 45, English First Additional Language, 73, Mathematical Literacy, 6, Life Orientation, 44, Accounting, 3, Business Studies, 3
- Certificate of Competence in Basic Office Administration, Galleria Mall Learning Lab, 2023-11-11
- Certificate of Competence in Customer Service Training, Galleria Mall Learning Lab, 2024-02-24
Languages
IsiZulu
IsiXhosa
English
Custom
- Nonhlanhla Mdlala, Trainer, Galleria Mall Learning Lab, 031 904 1512
- Malusi Nxele, Trainer, Vision Training Centre, 073 449 5963
Personal Information
ID Number: 0109100362085
Timeline
Customer Service Training Participant
GALLERIA MALL LEARNING LAB
01.2024 - 02.2024
Basic Office Administration Participant
GALLERIA MALL LEARNING LAB
01.2023 - 11.2023
Computer Course Participant
VISION EMPIRE TRAINING CENTRE
01.2022 - Current
Basic Office Administration -
GALLERIA MALL LEARNING LAB
Customer Service Training -
GALLERIA MALL LEARNING LAB
Grade 12 (Matric) - IsiZulu, English, Mathematical Literacy, Accounting, Life Orientation
THEMBUZULU HIGH SCHOOL
Computer Course - Introduction to computer, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Publisher, Internet & Emailing, Speed Typing
VISION EMPIRE TRAINING CENTRE