GENERIC
NO. KEY PERFORMANCE AREA PERFORMANCE OUTCOMES
Competencies
SKILLS
ATTRIBUTES
Manufacturing Inspection
To ensure adherence to Quality Control System.
- The Quality Control system is maintained in order to meet company and customer standards.
- Variances from Quality standards of components are identified and reported.
- Causes of deviation from standard are established and corrected.
- Customer complaints are investigated with corrective actions taken.
- Produce G8D and other relevant reports on causes of failure and required actions required actions.
- Scrap and rework targets are achieved.
- Ensure dimensional measuring equipment is calibrated at due intervals.
- Ensure benchmark sampling plan is utilised where relevant.
- Ensure swift turnaround times on support tests and measurements for special processes.
- Review all quality trends and metrics and make recommendations for improved focus.
- Ensure data collection systems are in place and data submitted on time for reporting purposes.
- Ensure Inspectors and Operators are fully trained and Skills Matrix updated.
- Ensure 5S is Implemented and maitianed at the workstations.
- Attention to detail
- Knowledge of Quality principles and standards
- Lateral thinking
- Communication
- Facilitation
- Objectivity
- Ethics
- Analytical
- Systematic
- Initiative
- Pro-activeness
Bought-out Material and components
To ensure that all materials produced & supplied meet customer specifications.
- Bought-out materials and finished goods are inspected according to inspection instructions and records maintained.
- Out of specification findings are reported immediately.
- Rejected product is quarantined.
- Supplier is informed of concern via Purchase Planning Clerk.
- Defective material reporting to be appropriately circulated.
- Attention to detail
- Knowledge of Quality principles and standards
- Familiarity of Customer specifications
- Communication
- Facilitation
Quality Assurance system
To ensure that customer and company standards are maintained.
- Identify all current external (Customer & Corporate) QMS requirements and incorporate these into the appropriate documentation. Initiate a formal review twice per year.
- Implement and drive a programme of Systems, Process, Dock and Packaging audits. Communicate audit findings in an accurate, detailed and timely manner. Schedule follow-up audits to ensure findings are closed out within defined time scales.
- Drive identified methodologies for problem solving.
- Issue non- conformance reports where appropriate for product, process and system non-conformances. Confirm permanent closeout, and suitability of corrective action on all reports within stipulated time frames.
- Achieve targeted objectives with regard to PPM's and number of quality concerns for internal as well as our customers.
- ISO9001, VDA6.1 – Ensure ongoing organisational compliance with the quality management system requirements / periodic Management reviews
- Scrap Rate – Reduce and maintain internal scrap rate at less than objective target – commitment to corporate year on year scrap reduction goals.
- Maintain a suitable Gauge R&R system and supporting calibration system.
- Training – Define and rollout organisational training plan for Quality Policy, Quality Awareness, SPC, Core Tools, Care and Use of Inspection Measuring Equipment and disciplined problem solving. Plan quality-training activities together with production to minimise impact on production activities.
- Communication – Drive continuous improvement in quality. Communicate key quality metrics throughout the organisation.
- Quality System Review – Co-ordinate, Chair, distribute minutes and follow-up on required actions.
- Customer Communication – Respond to all customer enquiries and alerts on the day of receipt.
- Ensure Process Flow Charts, Control Plans, Inspection Instructions and Quality Plans are updated at least once per annum.
- Attention to detail
- Knowledge of Quality principles and standards
- Familiarity of Customer specifications
- Communication
- Facilitation Skills
S.P.C.
To ensure that special processes are in control using the SPC tool.
- SPC programme implemented where required.
- Identified employees are trained.
- Programme is monitored & expanded where necessary.
- Initiate improvement actions where CP/CPK values do not meet customer /corporate defined values.
- Attention to detail
- Communication
Warranty Claims
To ensure that product quality or functional concerns are actioned timeously.
- Investigate and produce reports on causes of failure.
- Liaise with Development or Process on required re-design or upgrade of product.
- Action orientation
- Facilitation Skills
- Communication
Quality Budget
Monitor and control all expenses
- Budget is submitted for approval by due date.
- Budgeted expenses are maintained per monthly printout.
- Monitor overtime and keep within budgeted allowance
- Business and Basic Financial acumen
Management of Employees
Monitor subordinate critical performance objectives are met.
- Establish performance charters for each employee.
- Performance review is done at least once per annum.
- Personal improvement plans are established where required.
- Personal development plans are established where required.
- Monitor absenteeism is within target levels.
- Hold weekly team talks.
- Multi-Skilling – Drive the process actively supporting the “buddy” system of training.
- Communication
- Interpersonal Skills
- Assertiveness
- Coaching Skills
- Facilitation
NON GENERIC
NO. KEY AREA PERFORMANCE OUTCOMES
Skills
ATTRIBUTES
Quality Related Projects
- Manage and carry out any other Quality related projects as may be assigned from time to time.
- Project Management Skills
Initiative
Quality Assurance
- Ensure accuracy and always endeavour to “do it right first time”
- Keep adequate records for quality assurance purposes
- Ensure that work standards / specifications are met at all times as required in terms of the Company's Quality Manual
- Where findings are made following periodic quality audits, put counter-measures in place and ensure that corrective actions are taken timeously
- Knowledge and Understanding of the BSI and AITF Quality Management principles
Attention to detail
Neatness