Philip Kwame Bengre
Summary
Seasoned Technician Manager with a proven track record at MM All Electronics, adept in software testing and configurations, and exceptional at fostering teamwork. Demonstrated expertise in reducing repair turnaround times and enhancing customer satisfaction through effective problem-solving and technical support. Skilled in leveraging both hard and soft skills to exceed corporate objectives.
Overview
15
15
years of professional experience
Work History
Technician Manager - HA and APC
NbySolutions
Current - Current
Technical Manager - HHP and NPC
MM All Electronics
01.2015 - 01.2020
- Company Overview: Repair Centre (Premium Samsung Repair Centre)
- Checking and ensuring that Repair TAT are met timorously
- Attending to all technical queries from walk-in clients to corporate clients
- Rendering Technical Support to wide range of HHP-APC and NPC technicians
- Repair Centre (Premium Samsung Repair Centre)
Heard of Technicians - HA and APC
Cash Crusaders (Luvhomba group)
01.2012 - 01.2015
- Company Overview: Edge Supers Stores
- Ensuring all products that are booked in for repairs are accessed and repaired accordingly
- Attending to all technical queries from walk-in clients to corporate clients
- Ensuring that all repairs are completed and closed on time to keep customers satisfied
- Edge Supers Stores
Technical manager - HHP
Cellfonix Technologies CC
01.2010 - 01.2015
- Company Overview: Samsung Experience Store
- Day to day managing of Technicians
- Allocating devices to various technicians and making sure that they are repaired and QC checks done to manufacturer standard
- Ensuring weekly inspection of all repair equipment is conducted to make sure they are clean and maintained in good order
- Rendering technical support to customers online and onsite putting them in control of their devices
- While ensuring that overall KPI is met, I also make sure that repair parts are ordered accurately based on OFS and non-movable parts returned to Samsung head office for credit at all times
- Monitoring and making sure that all warranty claims are loaded onto GSPN without errors
- Samsung Experience Store
Education
Advanced Diploma in Electronics - RC/RL circuit in time domain, BJT amplifier, Schmitt Triggers and Oscillators
02.2023
SSCE GRADE 12 - English, Mathematics, General Art and Science
ST, John Senior High
Introduction of computers - Knowledge of GSM, Hardware and software, Gsm software and PCB Component
Amitech Computer Training Institute
Electronics & Electricals - PCB Component and Computer hardware and software
Kumasi Technical
Skills
- Software testing and configurations
- Level 3-4 Component repair knowledge
- Comptia A
- People Oriented
- Team Work
- Time Management
- Problem Solving
- Technical Background
- A
- N
- Microsoft suite
- GSPN (Global Service Partner Network)
Accomplishments
Promoted from Head Technician to Technical manager…whilst I was head of technicians, I worked so hard that targets were achieved and always rendering training to all technicians to avoid repeat repairs.
Electronicsandtechnology
Kept up to date with the latest technologies in the electronics retail industry
Worksummary
- Cellfonix Technologies CC – Samsung Experience Store, Technical manager - HHP, 01/01/10, 12/31/15
- Cash Crusaders (Luvhomba group) Edge Supers Stores, Head of Technicians - HA and APC, 01/01/12, 12/31/15
- MM All Electronics – Repair Centre (Premium Samsung Repair Centre), Technical Manager - HHP and NPC, 01/01/15, 12/31/20
- NbySolutions, Technician Manager - HA and APC, Current
Jobtitle
IT Electronics Technician
References
- Mohammed Bukari, Regional Manager, Nby Electronics pty, +27733908884, mo@nbyelectronics.co.za
- Zamokuhle Ngwazi, Supervisor, Cellfox Technologies pty, +27787012225, zamo@cellfoxtechnologies.co.za
Hobbies and Interests
Component, Chipset, and logic board Programmer
Initiative
- Set up new software systems for ordering stock
- Developed new ideas to streamline excellent service work
- Changed roster system to reduce costs of staffing
Communication Skills
- Replied to and solved client enquiries
- Coached team on customer service and problem solving techniques
- Presented monthly statistics to board meetings
Timeline
Technician Manager - HA and APC
NbySolutions
Current - Current
Technical Manager - HHP and NPC
MM All Electronics
01.2015 - 01.2020
Heard of Technicians - HA and APC
Cash Crusaders (Luvhomba group)
01.2012 - 01.2015
Technical manager - HHP
Cellfonix Technologies CC
01.2010 - 01.2015
Advanced Diploma in Electronics - RC/RL circuit in time domain, BJT amplifier, Schmitt Triggers and Oscillators
SSCE GRADE 12 - English, Mathematics, General Art and Science
ST, John Senior High
Introduction of computers - Knowledge of GSM, Hardware and software, Gsm software and PCB Component
Amitech Computer Training Institute
Electronics & Electricals - PCB Component and Computer hardware and software
Kumasi Technical
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