Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
GENERAL MANAGER
KALAHARI COUNTRY CLUB
6 2019 - Current
Responsible for , not only , 15 different sports clubs but also gym, EMS, Wattbike studio, conditioning studio
Conferencing and outside catering for up to 200 people
Present financials to the board.
HOSPITALITY CONSULTANT
11.2016 - 05.2019
Consulted and prepared business proposals for new restaurants
Drafted Business Plans for proposed restaurants
Demographical and economic analysis done for proposed restaurants based on market research.
GENERAL MANAGER
Urban Hotel
04.2013 - 05.2016
Analyzed market trends and competitor activities to create competitive advantages.
Trained and guided team members to maintain high productivity and performance metrics.
Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
GENERAL MANAGER
Royal Hotel
12.2009 - 10.2012
Responsible for the management of the 4 star hotel (200 bedroom) in Durban with a staff of 150
Reporting directly to Board of Directors for the business development strategy of the hotel
Created innovative promotional campaigns raising the reputation and profile of the hotel
Acknowledged for attracting new clientele adopting a multi-cultural service offering.
CATERING CONSULTANT
06.2009 - 11.2009
Provided advisory services on the implementation of restaurants and external catering facilities highlighting training needs and financial implications
Coached and mentored key personnel on training and financial issues in all areas of the restaurant operation
Analysed revenue reports leading to development and profitability improvement projects
Re-designed and upgraded the old Village Restaurant (Inside Story) to that of a more inviting, relaxed yet stylish restaurant
(Die Clubhouse Restaurant)
MANAGER
Downtown Burj, Dubai Nezesaussi Grill & Bar
09.2006 - 05.2009
Responsible for establishing a completely new concept Grill and Bar operation in UAE
Ran events, brand building, marketing and developed communication strategy
Developed the Bar to become the ‘must visit’ location by sporting ‘aficionados’ hosting teams from Springboks, New Zealand, Kenya, Zimbabwe, Scotland and England
Won the ‘Most Recommended Bar Food in Dubai’ due to its’ exceptional menu
Managed budgets, forecasts and allied financial management through a team of 30
Became a key host on Dubai’s local radio station as “sports events analyst”
Weekly live interviews were hosted from Nezesaussi
Consulted in the pre-opening Food and Beverage operation of the Al Manzil Hotel.
DEPUTY GENERAL MANAGER/FOOD & BEVERAGE OPERATIONS
Pretoria Holiday Inn
05.2004 - 08.2006
Responsible for control and management of all food and beverages for a 13m Rand operation
Maintained excellent reputation for providing a consistently high customer service
Controlled all financial management issues and a staff of 205 and coordinated a National Choir Symposium for 1,800 people and Department of Education Conference for 2,000.
Education
National Diploma Hotel Management -
Witwatersrand Hotel School
Johannesburg, South Africa
04.2001 -
Skills
Budget Analysis
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Early Career
Unit Manager/Ops Mgr. - Natures Group- Kruger Nat Park
Deputy GM/Food & Beverage Ops Mgr. - Crowne Plaza Hotel - Sandton
Operations Mngr. - Paradise Sun, Seychelles
Deputy GM/Food & Beverage - Malelane Sun Intercontinental
Banqueting Manager - Crowne Plaza - Sandton
Food & Beverage Mgr. - Paradise Sun, Seychelles
Banqueting Manager - Fancourt Hotel & Golf Resort
Snr.Asst. Banqueting Mgr. - Wild Coast Sun Resort & Casino
A highly experienced, innovative, Operations Manager with an exceptional record transforming multi-faceted golf, hospitality and leisure businesses using creative & entrepreneurial talents with exceptional commercial management skills leading to a platform for growth. Skilled in promoting business awareness, producing successful business / sales strategies increasing customer sales, specializing in change management & associated services. Possesses particular strengths in driving business growth with increased revenue turnover and profit margins. Experienced in - business development, commercial management, coordinating business strategy, project management of new establishments, creating sales and marketing initiatives, new hotel launch plans, client training, delivering profit growth, financial planning, KPI setting, cash flow forecasting, relationship building with employees, supplier management, contract negotiation and management, purchasing management, health and safety compliance, staff development and training.
Timeline
HOSPITALITY CONSULTANT
11.2016 - 05.2019
GENERAL MANAGER
Urban Hotel
04.2013 - 05.2016
GENERAL MANAGER
Royal Hotel
12.2009 - 10.2012
CATERING CONSULTANT
06.2009 - 11.2009
MANAGER
Downtown Burj, Dubai Nezesaussi Grill & Bar
09.2006 - 05.2009
DEPUTY GENERAL MANAGER/FOOD & BEVERAGE OPERATIONS
Pretoria Holiday Inn
05.2004 - 08.2006
National Diploma Hotel Management -
Witwatersrand Hotel School
04.2001 -
GENERAL MANAGER
KALAHARI COUNTRY CLUB
6 2019 - Current
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