Philile Happiness Mhlongo
Banker
Piet Retief
Summary
With a background of more than 13 years in the Banking Industry, starting from a level entry of a Service Consultant and working my way up to an Assistant Branch Manager and ending up in the Branch Manager position through hard work and perseverance . I believe I have acquired a great length of experience in working with sensitive information and also working with company policies and procedures and following of protocols and descipline in one's work.
I have acquired a lot of skills in my career including finance that I believe would be of great service to many departments.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work History
Branch Manager
Capitec Bank
04.2019 - 06.2021
- Proactively identity new business opportunities
- Actively &
- Effectively market the company, its products/services to ensure busines growth
- Supports & motivates the Team to drive sales, service & all the company products
- Effectively communicate & set clear expectations on targets required
- Manage & supervise the team through effective performance appraisals
- Implement/handle disciplinery issues.Conduct manager reviews ensure adherence on company policies/ procedures and values
- Ensures that the team follows processes on company compliance for audit-purposes
- Ensures that the team is properly trained and developed through talent management, ongoing formal & informal training & coaching & shoulder to shoulder training, using effective development plans focused on both hard & soft skills.Ability to train and develop employees
- Ability to work independently and effectively in a pressurized environment
- High attention to detail
- Liaising with different departments to ensure that monthly reporting is done on time & that budgets are met & costs kept at minimum
- Training coordinating & scheduling as per company policies
- Maintains branch operations through effective expense & cost management in support of branch profitability
- Ensures that all resources, systems & equipment are in place & functional
- Achieve superior customer service & client centric behavior through resolving client queries & complaints professionally & in real-time
- Professionally manage relationships with internal and external clients
- Management, Planning, leadership and organizing skills
- Excellent customer & Interpersonal skills
- Good communicationskills
- Assertive and analytical thinking
- Organizational skills & attention to detail
- Training and development & the ability to prioritize tasks, delegating when appropriate, Computer skills, Microsoft Office , Microsoft
- Excel, Spreadsheet, SAP software
- Reason for leaving
- Resignation
Assistant Branch Manager
Capitec Bank
Secunda
08.2015 - 04.2019
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Compiled financial data to comply with budget.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Maximized efficiency through effective resource allocation and employee management.
- Produced reports for bank administrators to document long-term goals and financial status.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Generated financial and operational reports to assist management with business strategy.
- Implemented process improvements to increase productivity.
- Developed sales strategy to meet established sales objectives.
Service Consultant
Capitec Bank
Richards Bay
04.2009 - 08.2015
- Discussed options with clients and determined appropriate plans.
- Provided information about service procedures and expected timelines.
- Documented payment details and personal information on customer accounts.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Documented problems and corrective actions to maintain records.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Followed up with customers to offer additional support and check resolution satisfaction.
Education
Matric Certificate - High School
Umfolozi High School
Mtubatuba 01.1993 - 12.1998
Diploma - Marketing Management
ICESA City Campus
Durban 01.2000 - 12.2001
Certificate In Banking NQF Level 5 - Banking And Financial Support Services
Cornerstone
Johannesburg 01.2018 - 04.2019
Skills
Sales professional
Timeline
Branch Manager
Capitec Bank
04.2019 - 06.2021
Certificate In Banking NQF Level 5 - Banking And Financial Support Services
Cornerstone
01.2018 - 04.2019
Assistant Branch Manager
Capitec Bank
08.2015 - 04.2019
Service Consultant
Capitec Bank
04.2009 - 08.2015
Diploma - Marketing Management
ICESA City Campus
01.2000 - 12.2001
Matric Certificate - High School
Umfolozi High School
01.1993 - 12.1998
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