Philile Happiness Mhlongo
Banker
Piet Retief
Summary
With a background of more than 13 years in the Banking Industry, starting from a level entry of a Service Consultant and working my way up to an Assistant Branch Manager and ending up in the Branch Manager position through hard work and perseverance . I believe I have acquired a great length of experience in working with sensitive information and also working with company policies and procedures and following of protocols and descipline in one's work.
I have acquired a lot of skills in my career including finance that I believe would be of great service to many departments.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work History
Branch Manager
Capitec Bank
04.2019 - 06.2021
- Proactively identity new business opportunities
- Actively &
- Effectively market the company, its products/services to ensure busines growth
- Supports & motivates the Team to drive sales, service & all the company products
- Effectively communicate & set clear expectations on targets required
- Manage & supervise the team through effective performance appraisals
- Implement/handle disciplinery issues.Conduct manager reviews ensure adherence on company policies/ procedures and values
- Ensures that the team follows processes on company compliance for audit-purposes
- Ensures that the team is properly trained and developed through talent management, ongoing formal & informal training & coaching & shoulder to shoulder training, using effective development plans focused on both hard & soft skills.Ability to train and develop employees
- Ability to work independently and effectively in a pressurized environment
- High attention to detail
- Liaising with different departments to ensure that monthly reporting is done on time & that budgets are met & costs kept at minimum
- Training coordinating & scheduling as per company policies
- Maintains branch operations through effective expense & cost management in support of branch profitability
- Ensures that all resources, systems & equipment are in place & functional
- Achieve superior customer service & client centric behavior through resolving client queries & complaints professionally & in real-time
- Professionally manage relationships with internal and external clients
- Management, Planning, leadership and organizing skills
- Excellent customer & Interpersonal skills
- Good communicationskills
- Assertive and analytical thinking
- Organizational skills & attention to detail
- Training and development & the ability to prioritize tasks, delegating when appropriate, Computer skills, Microsoft Office , Microsoft
- Excel, Spreadsheet, SAP software
- Reason for leaving
- Resignation
Assistant Branch Manager
Capitec Bank
Secunda
08.2015 - 04.2019
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Compiled financial data to comply with budget.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Maximized efficiency through effective resource allocation and employee management.
- Produced reports for bank administrators to document long-term goals and financial status.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Generated financial and operational reports to assist management with business strategy.
- Implemented process improvements to increase productivity.
- Developed sales strategy to meet established sales objectives.
Service Consultant
Capitec Bank
Richards Bay
04.2009 - 08.2015
- Discussed options with clients and determined appropriate plans.
- Provided information about service procedures and expected timelines.
- Documented payment details and personal information on customer accounts.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Documented problems and corrective actions to maintain records.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Followed up with customers to offer additional support and check resolution satisfaction.
Education
Matric Certificate - High School
Umfolozi High School
Mtubatuba 01.1993 - 12.1998
Diploma - Marketing Management
ICESA City Campus
Durban 01.2000 - 12.2001
Certificate In Banking NQF Level 5 - Banking And Financial Support Services
Cornerstone
Johannesburg 01.2018 - 04.2019
Skills
Sales professional
Reporting familiarity
Cash handling expertise
Business development expertise
Bank security expert
Relationship building and management
FHA loan process background
Human resources knowledge
Staff Management
Goals and performance
Cash Handling
Business Development
Loans
Proficient in MS Office
Collections
Product training
Sales expertise
Financial services
Staff Training
Accounts Payable
Employee Development
Marketing
Team Player
Key performance indicators
Accounts Receivable
Project Management
Relationship Management
Documentation
Banking
Approachable
Strong team-builder
Verbal/written communication
Customer service awareness
Timeline
Branch Manager
Capitec Bank
04.2019 - 06.2021
Certificate In Banking NQF Level 5 - Banking And Financial Support Services
Cornerstone
01.2018 - 04.2019
Assistant Branch Manager
Capitec Bank
08.2015 - 04.2019
Service Consultant
Capitec Bank
04.2009 - 08.2015
Diploma - Marketing Management
ICESA City Campus
01.2000 - 12.2001
Matric Certificate - High School
Umfolozi High School
01.1993 - 12.1998