Philile Zondi
Customer Service Advisor
Durban
Summary
Skilled professional with experience in collections, customer service, sales and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
8
8
years of professional experience
2
2
Certifications
5
5
years of post-secondary education
Work History
Collections Agent
Webhelp South Africa
11.2022 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Reached out to approximately 30 account holders daily.
Sales Advisor
Outworx
08.2021 - 11.2022
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Managed over 50 calls per day, 60% of them were converted to sales.
Technical Support Representative
Call Centres International
03.2019 - 10.2020
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve needs of clients.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Attended over 50 calls daily, to improve customer satisfaction.
Front End Supervisor
Checkout Supermarket
01.2018 - 02.2019
- Managed inventory levels in front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
Cashier
Checkout Supermarket
12.2015 - 12.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
01.2010 - 12.2014
Skills
Sales experience
Collections processing
Sales experience
Customer service
Persuasion techniques
Account Management
Certification
PC Skills
Timeline
Teaching English as a foreign language
09-2023
Collections Agent - Webhelp South Africa
11.2022 - Current
Sales Advisor - Outworx
08.2021 - 11.2022
Technical Support Representative - Call Centres International
03.2019 - 10.2020
PC Skills
04-2018
Front End Supervisor - Checkout Supermarket
01.2018 - 02.2019
Cashier - Checkout Supermarket
12.2015 - 12.2017
Vukuzakhe High School - High School Diploma,
01.2010 - 12.2014