Summary
Overview
Work history
Education
references
Timeline
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Philile Mncube

gauteng,south africa

Summary

Commited and reliable employee ,always strives to offer excellent dedication to the company as well as to my subordinate's.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work history

Recovery Consultant

Cartrack pty ldt
Gauteng, South africa
12.2022 - Current


  • Dispatching ground recovery teams as well as chopper for stolen and hijacked vehicles using live location through Cams system and GPS.
  • Following up with the client of where the vehicle was stolen/hijacked
  • Communicating with the client in relation to Cross Border documentation required.
  • Increased client satisfaction with adeptly managing recovery cases in a timely manner.
  • Following up with the client with regards to alerts received from the vehicle.
  • Checking for suspicious off route vehicles/Can't get hold of the driver.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Providing effective communication to the teams using hand radio

Control room operator/Alarm dispatcher

Apcan Security
Gauteng, South Africa
03.2018 - 11.2022
  • Alarm dispatcher using (Listener) system
  • Monitored alarm systems, initiated prompt action in case of alerts.
  • Recording all events, incidents and actions accurately.
  • Answered radio and telephone enquiries in polite and courteous manner.
  • monitoring WhatsApp as well as telegram
  • calling saps or any other emergency service provider that might be required.

Education

Certificate of Higher Education - Security Management

Oxbridge Academy
Johannesburg
12.2022 -

Certificate - Introduction to computers, ms word,ms excel,power point,publisher,outlook emailing and internet

Eltech Computers
Johannesburg, Gauteng
/2017 -

Certificate of Higher Education - Grade A,B,C,D&E,Developing security Sop,Protecting information,managing security operations,Regulato

Inkwe security services
Johannesburg, Gauteng
/2021 -

Certificate of Higher Education - Matric

Dlabesuthe High School
Kwazulu Natal
01.2009 - 12.2013

references

Mandla -Supervisor(cartrack) 071 152 6961

Zama-manager(apcan) 079 0835317

Timeline

Recovery Consultant

Cartrack pty ldt
12.2022 - Current

Certificate of Higher Education - Security Management

Oxbridge Academy
12.2022 -

Control room operator/Alarm dispatcher

Apcan Security
03.2018 - 11.2022

Certificate of Higher Education - Matric

Dlabesuthe High School
01.2009 - 12.2013

Certificate - Introduction to computers, ms word,ms excel,power point,publisher,outlook emailing and internet

Eltech Computers
/2017 -

Certificate of Higher Education - Grade A,B,C,D&E,Developing security Sop,Protecting information,managing security operations,Regulato

Inkwe security services
/2021 -
Philile Mncube