Philile Mncube
gauteng,south africa
Summary
Commited and reliable employee ,always strives to offer excellent dedication to the company as well as to my subordinate's.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Recovery Consultant
Cartrack pty ldt
Gauteng, South africa
2022.12 - Current
- Dispatching ground recovery teams as well as chopper for stolen and hijacked vehicles using live location through Cams system and GPS.
- Following up with the client of where the vehicle was stolen/hijacked
- Communicating with the client in relation to Cross Border documentation required.
- Increased client satisfaction with adeptly managing recovery cases in a timely manner.
- Following up with the client with regards to alerts received from the vehicle.
- Checking for suspicious off route vehicles/Can't get hold of the driver.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Providing effective communication to the teams using hand radio
Control room operator/Alarm dispatcher
Apcan Security
Gauteng, South Africa
2018.03 - 2022.11
- Alarm dispatcher using (Listener) system
- Monitored alarm systems, initiated prompt action in case of alerts.
- Recording all events, incidents and actions accurately.
- Answered radio and telephone enquiries in polite and courteous manner.
- monitoring WhatsApp as well as telegram
- calling saps or any other emergency service provider that might be required.
Education
Certificate of Higher Education - Security Management
Oxbridge Academy
Johannesburg 2022.12 -
Certificate - Introduction to computers, ms word,ms excel,power point,publisher,outlook emailing and internet
Eltech Computers
Johannesburg, Gauteng /2017 -
Certificate of Higher Education - Grade A,B,C,D&E,Developing security Sop,Protecting information,managing security operations,Regulato
Inkwe security services
Johannesburg, Gauteng /2021 -
Certificate of Higher Education - Matric
Dlabesuthe High School
Kwazulu Natal 2009.01 - 2013.12
references
Mandla -Supervisor(cartrack) 071 152 6961
Zama-manager(apcan) 079 0835317
Timeline
Recovery Consultant
Cartrack pty ldt
2022.12 - Current
Certificate of Higher Education - Security Management
Oxbridge Academy
2022.12 -
Control room operator/Alarm dispatcher
Apcan Security
2018.03 - 2022.11
Certificate of Higher Education - Matric
Dlabesuthe High School
2009.01 - 2013.12
Certificate - Introduction to computers, ms word,ms excel,power point,publisher,outlook emailing and internet
Eltech Computers
/2017 -
Certificate of Higher Education - Grade A,B,C,D&E,Developing security Sop,Protecting information,managing security operations,Regulato
Inkwe security services
/2021 -