Summary
Overview
Work history
Education
references
Timeline
Generic

Philile Mncube

gauteng,south africa

Summary

Commited and reliable employee ,always strives to offer excellent dedication to the company as well as to my subordinate's.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work history

Recovery Consultant

Cartrack pty ldt
Gauteng, South africa
12.2022 - Current


  • Dispatching ground recovery teams as well as chopper for stolen and hijacked vehicles using live location through Cams system and GPS.
  • Following up with the client of where the vehicle was stolen/hijacked
  • Communicating with the client in relation to Cross Border documentation required.
  • Increased client satisfaction with adeptly managing recovery cases in a timely manner.
  • Following up with the client with regards to alerts received from the vehicle.
  • Checking for suspicious off route vehicles/Can't get hold of the driver.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Providing effective communication to the teams using hand radio

Control room operator/Alarm dispatcher

Apcan Security
Gauteng, South Africa
03.2018 - 11.2022
  • Alarm dispatcher using (Listener) system
  • Monitored alarm systems, initiated prompt action in case of alerts.
  • Recording all events, incidents and actions accurately.
  • Answered radio and telephone enquiries in polite and courteous manner.
  • monitoring WhatsApp as well as telegram
  • calling saps or any other emergency service provider that might be required.

Education

Certificate of Higher Education - Security Management

Oxbridge Academy
Johannesburg
12.2022 -

Certificate - Introduction to computers, ms word,ms excel,power point,publisher,outlook emailing and internet

Eltech Computers
Johannesburg, Gauteng
/2017 -

Certificate of Higher Education - Grade A,B,C,D&E,Developing security Sop,Protecting information,managing security operations,Regulato

Inkwe security services
Johannesburg, Gauteng
/2021 -

Certificate of Higher Education - Matric

Dlabesuthe High School
Kwazulu Natal
01.2009 - 12.2013

references

Mandla -Supervisor(cartrack) 071 152 6961

Zama-manager(apcan) 079 0835317

Timeline

Recovery Consultant

Cartrack pty ldt
12.2022 - Current

Certificate of Higher Education - Security Management

Oxbridge Academy
12.2022 -

Control room operator/Alarm dispatcher

Apcan Security
03.2018 - 11.2022

Certificate of Higher Education - Matric

Dlabesuthe High School
01.2009 - 12.2013

Certificate - Introduction to computers, ms word,ms excel,power point,publisher,outlook emailing and internet

Eltech Computers
/2017 -

Certificate of Higher Education - Grade A,B,C,D&E,Developing security Sop,Protecting information,managing security operations,Regulato

Inkwe security services
/2021 -

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Philile Mncube