Philile Khumalo
Karenpark
Summary
I seek challenging opportunities where I can fully use my skills for the success of the organization.
Diligent worker with solid background in providing exceptional customer service and maintaining clean, orderly environment. Proven ability to assist patrons efficiently and address their needs promptly. Demonstrated expertise in communication and problem-solving.
Experienced with customer assistance and maintaining cleanliness. Utilizes effective communication and multitasking to meet patron needs efficiently. Track record of reliability and strong understanding of safety procedures.
Overview
3
3
years of professional experience
Work History
Kiddies corner attendant
John Dorry's (Amajuba Mall Newcastle)
11.2014 - 03.2015
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Look after kids in the playing area to ensure that the kids are safe when playing.
Cleaner
Telebet Newcastle (Hollywood)
11.2013 - 12.2013
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
Waiter(Temp)
Spur (Amajuba Mall)
12.2012 - 03.2013
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Provided support during busy periods by assisting other waiters in cleaning tables and resetting them quickly for incoming guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Waitress (Temp)
Wimpy Newcastle Mall
12.2011 - 06.2012
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Provided support during busy periods by assisting other waiters in cleaning tables and resetting them quickly for incoming guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
Grade 12 - Tourism
Saint Oswald's secondary school
Skills
- Good Communication skill
- Good human relations skill
- Ability to work systematically and independently
- Ability to work in highly pressurized environment
- Patience and understanding
- Cleanliness and hygiene
- Reliability and punctuality
- Guest Relations
- Cleaning procedures
- Personal Protection Equipment (PPE)
- Housekeeping
- Child safety monitoring
References
- Morsery, Manageress, 0832569528
- Miss Nompumelelo Thwala, Floor supervisor, Wimpy Newcastle Mall, 0343261166
- Themba Msimango, Tote Manager, Telebate, 034-3121700
Personal Information
- Date of Birth: 08/15/92
- Gender: Female
- Nationality: African
- Driving License: None
- Marital Status: Single
Additional Information
References
1. Spur -Morsery
Manageress(Day Shift) -0729514246
2.Miss Nompumelelo Thwala(Wimpy Newcastle mall)
Floor Supervisor 0343261166
3.Themba Msimango-Telebate
Tote Mananger-0343121700
4.Jeanette Nxumalo (Amajuba mall John Dories)
Mananger-0609771372
Timeline
Kiddies corner attendant
John Dorry's (Amajuba Mall Newcastle)
11.2014 - 03.2015
Cleaner
Telebet Newcastle (Hollywood)
11.2013 - 12.2013
Waiter(Temp)
Spur (Amajuba Mall)
12.2012 - 03.2013
Waitress (Temp)
Wimpy Newcastle Mall
12.2011 - 06.2012
Grade 12 - Tourism
Saint Oswald's secondary school
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