Philasande Nelson
Chef
Port Elizabeth/Gqeberha
Summary
A highly efficient individual with extensive team leadership experience, able to adapt well to new environments, and learn new processes quickly to achieve outstanding results. Outstanding communication, relationship-building, and influencing skills; competent in building customer relationships which inspire confidence and loyalty
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Kitchen Assistant
Super Spar (Our)
Port Elizabeth
2021.11 - 2023.12
- Preparation of meal items
- Maintain hygiene in food preparation, cooking and storage
- Handle and maintain utensils and equipment
- Maintain a secure working environment
- Maintain health, hygiene and professional appearance
- Maintain effective working relationship with other members of staff.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Cleaned and organized kitchen stations to promote team efficiency.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Learned other teammates' work tasks to train as backup.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Transported food items from storage areas to kitchen for prepping.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Managed time to juggle multiple tasks simultaneously with ease.
- Operated kitchen equipment in accordance with manufacturer instructions.
Waiter
House of coffee
2008.01
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations
- Answering questions and sharing additional information with restaurant patrons
- Greet and escort customers to their table.
Store Assistant
Trade& Miller (Cape Union Mart group)
2015.01 - 2016.01
- Relieve store manager
- Maintain company standards of housekeeping, merchandising, shrinkage
- Ensure compliance of all company procedures
- Assist store manager in management of staff
- Ensure front end controls are in place
- Responding to customer complaints and concerns in a professional manner
- Undertaking some store administration duties.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and offered assistance with requirements.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Remained calm and composed in tense situations involving angry or upset customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Established and maintained professional relationships with customers to increase trust and rapport.
- Located merchandise across various stores to address customer needs.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
Cashier
Western Grouppe Trading
Port Elizabeth
2014.01 - 2015.11
- Receiving payments and issuing receipts
- Scan goods and ensuring pricing is correct
- Providing excellent customer service
- Balance cash drawer by counting cash at beginning and end of work shift
- Provide pricing information by answering questions.
Education
Hospitality N4 -N6 - Hospitality Management
Port Elizabeth Tvet College
Port Elizabeth 2020.01 - 2021.12
2019 - Hospitality
Hospitality Level 2 - Level 4
Port Elizabeth Matric - 2009 - Travel And Tourism
Sakhisizwe High School
Port Elizabeth 2008.01 - 2009.12
Skills
Good team playerundefined
Personal Information
Date of Birth: 12/22/90
References
- Miss Neliseka Lolwana, Manager, 068 530 3372
- Miss Ongezwa Gcau, Supervisor, 063 369 4727
Timeline
Kitchen Assistant
Super Spar (Our)
2021.11 - 2023.12
Hospitality N4 -N6 - Hospitality Management
Port Elizabeth Tvet College
2020.01 - 2021.12
Store Assistant
Trade& Miller (Cape Union Mart group)
2015.01 - 2016.01
Cashier
Western Grouppe Trading
2014.01 - 2015.11
Matric - 2009 - Travel And Tourism
Sakhisizwe High School
2008.01 - 2009.12
Waiter
House of coffee
2008.01
2019 - Hospitality
Hospitality Level 2 - Level 4
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