Philani Zondo
Knysna
Summary
Positive and upbeat [Job Title] successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist
Abalone lodges
Knysna
11.2012 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone
- Checking in guests and taking payments
- Doing small maintenance in the Rooms
- Taking booking via telephonecaly
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Barman/Restaurant Waiter
Knysna log inn hotel****
Knysna
10.2004 - 07.2012
- Prepared cocktails and other drinks according to customers' requests.
- Maintained a clean and organized bar area, including the washing of glassware.
- Invented new recipes for signature drinks in accordance with customer feedback.
- Assisted in setting up buffets for special events.
- Worked closely with kitchen staff to ensure food orders were delivered on time and accurately.
- Greeted customers, answered questions about menu items, took orders, and processed payments promptly and efficiently.
- Provided excellent customer service by taking care of customers' needs in an efficient manner.
- Stocked shelves with beer, wine, spirits, juices, sodas, garnishes, straws.
- Educated customers on different types of beer or wine available at the bar.
- Adhered to health safety regulations while handling food products as well as cleaning chemicals.
- Handled cash transactions accurately and balanced tills at end of shift.
- Monitored guests' consumption of alcohol to prevent over-intoxication.
Education
High School Diploma -
Dlangamandla High School
11-2000
Skills
- Customer Service
- Safety Training
- Cash Handling
- Office Organization
- Front Office Management
Languages
English
Upper Intermediate
B2
Zulu
Beginner
A1
Timeline
Front Desk Receptionist
Abalone lodges
11.2012 - Current
Barman/Restaurant Waiter
Knysna log inn hotel****
10.2004 - 07.2012
High School Diploma -
Dlangamandla High School