Philani Mzimela

Woolworths

01.2023 - Current

Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Led a team of professionals to consistently achieve or exceed performance targets.
Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Implemented quality control measures that resulted in improved products or services within the department offerings.
Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Increased customer satisfaction with proactive issue resolution strategies.

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