Philadelphia Lebogang Mahlangu
Sales Colsultant
Gauteng
Summary
Dynamic sales professional with expertise in customer needs assessment and complex problem-solving, honed at Toyzone. Proven track record of enhancing customer satisfaction and driving sales through personalized service and effective visual merchandising. Adept at cash handling and maintaining optimal inventory levels to support business goals.
Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
1
1
Language
Work History
Sales Assistant
Toyzone
02.2019 - 06.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Housekeeper
Capital Moloko Hotel
02.2014 - 08.2016
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma -
South West Gauteng College
Roodepoort, South Africa 04.2001 -
Skills
Complex Problem-solving
Processing payments
Display building
Visual merchandising
Cash handling
Sales expertise
Customer needs assessment
Goal oriented
Certification
Certificate in communication
Timeline
Sales Assistant
Toyzone
02.2019 - 06.2023
Housekeeper
Capital Moloko Hotel
02.2014 - 08.2016
High School Diploma -
South West Gauteng College
04.2001 -