PHILADELPHIA ENELE
Customer Care Consultant
Johannesburg
Summary
Dynamic Customer Care Consultant with a robust background in outbound, inbound, and monitoring services, complemented by expertise in network operations. Proficient in managing and maintaining complex network systems, with extensive experience in monitoring performance, troubleshooting issues, and implementing effective solutions to enhance system reliability. Recognized for exceptional team collaboration and a results-driven approach, combined with strong technical skills and the ability to adapt swiftly in fast-paced environments. Committed to delivering outstanding customer experiences while optimizing operational efficiency.
Overview
3
3
Languages
11
11
years of professional experience
Work History
NOC OPERATOR
Master Power Technologies
12.2020 - 12.2024
- Monitoring of site alarms
- Data Center Monitoring
- Surveillance
- Access control monitoring
- Increased overall system reliability through thorough testing and validation processes.
- Participated in emergency response planning, ensuring business continuity in the event of natural disasters or other unforeseen events impacting network operations.
- Served as an escalation point for complex issues requiring advanced troubleshooting expertise or coordination with multiple departments.
CUSTOMER CARE CONSULTANT
Tutuka Software
10.2015 - 12.2020
- Inbound annd Oubound Queries
- Payment Allocations.
- Chargeback and Funds escalations
- Prepaid card allocation,loads and devalues.
- Prepaid cards system technical assistence.
- Error correction.
- Card Order and delivery.
- Resolving all Prepaid card issues.
CUSTOMER CARE CONSULTANT
Paycorp Holdings.
10.2013 - 10.2015
- Making Inbound and Outbound Calls.
- Resolving prepaid issues via email.
- POS configuration and replacement.
- Prepaid card loding and devalue
- Technical assistance with terminals.
Education
No Degree - Media studies, Journalism, Research and application, Photography, Communication Studies
04.2001 -
High School Diploma - Economics, Business Economics, English, Setswana, Accounting
01-2006
Skills
Customer service
Timeline
NOC OPERATOR - Master Power Technologies
12.2020 - 12.2024
CUSTOMER CARE CONSULTANT - Tutuka Software
10.2015 - 12.2020
CUSTOMER CARE CONSULTANT - Paycorp Holdings.
10.2013 - 10.2015
Rosebank College - No Degree, Media studies, Journalism, Research and application, Photography, Communication Studies
04.2001 -
P J Simelane Secondary - High School Diploma, Economics, Business Economics, English, Setswana, Accounting
LINKS
Linkedin.com: https://www.linkedin.com/in/lerato-enele-35752563/
DRIVING LICENSE
Driving license category B
PERSONAL DETAILS
- Date of birth: 1985-12-08
- Nationality: South African