Phila May
Sales Leader
Waterfall Equestrian Estate,KZN
Summary
Organized Sales Operations Lead with background business analyses, coaching and overseeing teams by employing excellent interpersonal and multitasking skills. Seasoned expert at establishing and implementing goals and executing objectives, identifying and managing risks and developing business potential. Strong independent judgment and critical-thinking abilities.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Group Sales Operations Lead
Inq. Digital
Johannesburg, South Africa
04.2024 - Current
- As the Group Sales Operations Lead, I oversee operational excellence in our sales department by collaborating with cross-functional teams to implement and refine processes
- My role involves ensuring data accuracy, analyzing sales data for insights, and supporting strategic initiatives alongside the Group Executives.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- With a focus on driving growth and optimizing performance, I leverage my experience in sales operations leadership to deliver measurable results for our organization.
- Drove process improvement initiatives that led to increased efficiency and streamlined procedures across multiple departments.
- Evaluated technology solutions to identify tools that would enhance overall operational efficiency without compromising on quality standards.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the sales department.
- Designing, implementing and assessing system maintenance, billing, cost efficiency and CRM measures within C&M environment.
National Cluster Lead (Sales Manager) - Education
Vodacom Business
South Africa
06.2021 - 02.2024
- As a Cluster Lead at Vodacom Business, I am responsible for managing and growing key client accounts in education sector with the support of my Account Managers across the country.
- I utilize my strong business development strategies and project management skills to identify opportunities, build relationships, and drive sales
- Additionally, I am responsible for sales activities operations and coordination within the public sector sales team, supporting the Managing Executive - Public Sector
- Collaborated with architects, engineers and general contractors on drawing reviews.
- Collaborated with upper management to develop strategic plans for the cluster''s growth and success.
- Evaluated metrics and KPIs regularly to monitor progress towards objectives, adjusting strategies as needed.
- Led cross-functional projects to drive process improvements within the cluster, enhancing efficiency and customer satisfaction.
- Managed resource allocation and staffing needs, ensuring optimal team performance and workload balance.
- Hire and Manage staff performance through quarterly review assessments
Manager - Business Development (Managed Service)
Deloitte Consulting
Johannesburg, South Africa
06.2019 - 05.2021
- As a Manager in Business Development Management at Deloitte Consulting, I played a key role in identifying and securing new business opportunities
- I utilized my strong communication and marketing skills to build relationships with clients and understand their needs
- Additionally, I brought in key strategic clients, such as the Johannesburg Stock Exchange, and successfully closed major contracts
- Through my strategic thinking and business acumen, I contributed to the growth and success of the practice.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Associate - New Business Development
KPMG
Cape Town
01.2015 - 01.2017
- Conducted competitor analysis to identify gaps in the market and capitalize on unique selling points.
- Negotiated contracts with vendors and partners, securing favorable terms for the company.
- Presented findings from data-driven analyses to senior management, influencing strategic decision-making processes.
- Developed and executed marketing campaigns to increase brand awareness and generate leads.
- Identified new market opportunities through in-depth research and analysis of industry trends.
- Implemented CRM system optimizations for more effective tracking of sales activities and forecasting potential deals accurately.
- Collaborated with cross-functional teams to develop innovative solutions, enhancing company offerings.
- Streamlined sales processes by automating manual tasks and improving efficiency in the sales funnel.
- Optimized proposal process, resulting in shorter response times and higher win rates against competitors.
- Created informative reports on market trends, enabling proactive adjustments to business strategies as needed.
- Facilitated internal communication between departments for smoother project execution and improved productivity levels.
- Organized networking events to promote collaboration among professionals within the industry ecosystem.
- Built strong relationships with key clients for better understanding of their needs and preferences.
- Developed, executed and updated project management plans for account initiatives.
- Identified potential customers in target markets.
Sales Representative
Telkom
Port Elizabeth
03.2014 - 12.2016
- Completed customer searches to generate new leads
- Accounted for all inventory and ordered new stock
- Presented latest merchandise to prospective buyers
- Built lasting relationships with clients through customer service interactions
- Prepared sales contracts and oversaw signing of both parties
- Contacted satisfied customers to offer additional services
- Collected and processed payments
- Responded to telephone and in-person requests for information.
Education
Certificate of Higher Education - Vodacom Achievers Program
North-West University Business School
01.2023 - 05.2023
Bachelor of Science - BCom Information Systems & Auditing
Nelson Mandela University
Port Elizabeth 04.2013 - 05.2016
High School Diploma -
Uplands College
Nelspruit, South Africa 04.2001 -
Certificate of Higher Education - Network Security Engineer / NSE4
Fortinet Academy
06.2023 - 04.2024
Certificate of Higher Education - CCNA
CISCO Academy
02.2023 - 05.2023
Skills
Customer Relations Management
Operations management
Business planning
Commercial awareness
Operations consultancy
Data collection and analysis
Business analysis
Employee management
Foundationsboards
- CRET - Non-Executive Director
- Lucha Lunako - Board Member & Non-Executive Director
- AU Youth Division - Country Delegate
Languages
English
isiZulu / isiXhosa / siSwati
SeTswana
XiTsonga
Timeline
Group Sales Operations Lead
Inq. Digital
04.2024 - Current
Certificate of Higher Education - Network Security Engineer / NSE4
Fortinet Academy
06.2023 - 04.2024
Certificate of Higher Education - CCNA
CISCO Academy
02.2023 - 05.2023
Certificate of Higher Education - Vodacom Achievers Program
North-West University Business School
01.2023 - 05.2023
National Cluster Lead (Sales Manager) - Education
Vodacom Business
06.2021 - 02.2024
Manager - Business Development (Managed Service)
Deloitte Consulting
06.2019 - 05.2021
Associate - New Business Development
KPMG
01.2015 - 01.2017
Sales Representative
Telkom
03.2014 - 12.2016
Bachelor of Science - BCom Information Systems & Auditing
Nelson Mandela University
04.2013 - 05.2016
High School Diploma -
Uplands College
04.2001 -