Phidelma Makumbe

• Manage Team and Recruitment across Namibia, Zimbabwe, Malawi, Zambia, and Mauritius.
• Devise and implement processes and procedures to streamline recruitment operations.
• Evaluated staff performance and provided coaching to address inefficiencies and improve service delivery to Hiring Manager and Partners.

Manage Recruitment across different Portfolios:

- Technology & Business Consulting

- Assurance (Audit, Innovation & Digital)

- Core Business Services

- Tax

• Stakeholder management, maintaining open lines of communication, and ensuring effective recruitment, onboarding and talent management
• Mentored junior team members for career advancement.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Led cross-functional teams to achieve project goals, fostering collaboration and innovation.

• Understand Key Requirements
• End-to-End Recruitment - Manage the entire recruitment process for assigned roles
• Candidate Pool and Talent Pipelines and Application Evaluation
• Ensure effective use of the applicant tracking system in all recruiting activities
• Ensure consistency in the hiring process and apply best-in-class stakeholder and candidate experience
• Build a candidate pool and talent pipelines by posting job advertisements through job boards, social media, and company websites.
• Evaluate applications, review CVs, conduct references and background checks, complete initial telephonic interviews to establish a qualified candidate pool.
• Make recommendations to stakeholders on qualified candidates suitable for interviews.
• Understand the culture and value proposition and be an ambassador of these values in the market when communicating with candidates and stakeholders.

• Recruitment in Various Sectors Information Technology, Finance, Retail, and FMCG roles
• Identify and Evaluate Sourcing Channels
• Create and Post Job Adverts
• Qualify Candidates
• Build Candidate Rapport
• Maintain Database Integrity
• Manage Applications
• Candidate Process Management
• Facilitate Interviews and Assessments
• Build Critical Skills Pipeline
• Compile and Distribute Progress Reports
• Contract Role

• Business Development: Sales Function
• Develop and maintain strong client relationships
• Identify and evaluate new profitable business opportunities in the BI Space
• Generate leads for Sales Director and Business Development Manager
• Cold calling to identify business opportunities
• Solution selling through client presentations
• Participate in Go-to-Market strategies and demand generation activities
• Account Management
• Recruitment: IT and Business Intelligence Roles
• Grow recruitment arm for Permanent and Contract Placement
• Identify and place suitable candidates for own and managed accounts
• Key Achievements
• Tender Bid Completion
• Worked on a Tender Bid from start to finish
• Understood Tender Requirements and gathered necessary documents
• Submitted the Tender Document
• New Business Acquisition
• Brought in 2 potentially big clients
• Prepared necessary documentation for Vendor Registration
• Recruitment Success
• Permanent placements at various clients

• Attracting Business from Clients
• Using sales, business development, and marketing techniques
• Networking to attract business from client companies
• Building and Developing Client Relationships
• Visiting clients to build and develop relationships
• Understanding client companies, their industry, and work culture
• Advertising Vacancies
• Headhunting and Candidate Matching
• Managing Applications and Interviews
• Checking Suitability and Briefing Candidates
• Organising Interviews and Negotiating Pay
• Offering Advice and Exceeding Targets

• Managing Three Premium Beverage Brands
• Imported Premium Beverages: Cognac, Wine, and Water
• Developing Marketing and Brand Strategies
• Product Line Management
• Developing Partnerships and Relationships
• Formulating Market Research Programs
• Maintaining Professional Relationships
• Developing Key Relationships and Advertising Campaigns
• Key Achievements
• Event Management
• Client Relationships
• Sponsored Events

• Founded own business
• Specialized in selling clothing for men and women
• Sold electrical goods like Televisions and refrigerators
• Sourced products from China, Dubai, and Singapore
• Employed staff for business operations
• Handled banking and bookkeeping
• Co-founded Art Café (Café La Palm)
• Included an in-house Art Gallery, Coffee Shop, and Custom furniture shop
• Managed budgets and marketing strategies
• Oversaw day-to-day operations of Art Café