Phetogo Mgiba

• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Facilitated weekly meetings with staff members to discuss progress on current initiatives.
• Provided feedback on employee performance evaluations conducted by supervisors.

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Team leader (managing the technicians)
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Facility manager (checking if the store is always clean and in good condition)
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Managing time (staff arrival, turnaround time for shoes)
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Managing the service( quality and customer service)
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Managing store admin (ensuring clean cloud is updated, stock is accurate, the roster is accurate)
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Managing a sales ( ensuring you have the best team to get sales in by upselling and selling products)