Phetogo Pauline Makobela
Pretoria
Summary
Professional with strong background in credit management, adept at evaluating credit risk and ensuring timely collections. Proven ability to collaborate effectively with teams, adapting to changing priorities and maintaining high standards. Skills include account reconciliation, negotiation, and financial reporting. Known for reliability and results-driven approach in dynamic environments.
Overview
12
12
years of professional experience
2008
2008
years of post-secondary education
2
2
Languages
Work History
Finance - Credit Control
NETSTAR
Midrand
10.2021 - Current
- Handled telephone credit collections promptly and professionally, quickly resolving account issues
- Build and provide solid client relationship with both internal and external customer.
- Ensuring orders meet specific time frames and SLA 's to maximise customer satisfaction always .
- Make note on D365 on all customer interactions .
- Achieve monthly individual collection target as set out by management.
- Process credit notes for incorrect billing.
- Upload invoice and statement on customer portals .
- Follow up on promises to pay and broken promises as and when they occur.
- make 50 daily phone calls to client in order to recover overdue debit.
Customer Care Agent
Netstar
03.2019 - 09.2021
- Followed up customer orders to ensure deliveries were processed and shipped promptly
- Proactively monitored customer contact trends, providing feedback to management for ongoing service improvements
- Delivered first-rate customer care across multiple platforms, including email, phone and online chat services
- Answered customer calls quickly and professionally, efficiently redirecting enquiries to relevant departments
Call Centre Agent
MBD Legal collection
04.2013 - 09.2016
- Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions
- Reviewed customer accounts and updated information about billing, shipping and warranties
- Followed customer service script for uniformity in handling customer issues
- Collaborated with other call centre professionals to improve customer service
Education
Certificate of Higher Education - Accounting
President Mangope high school
Rustenburg, NWSkills
- Debt management
- Credit limit management
- Credit check management
- Debtor days reduction
- Telephone collections
- Payment acceptance
Timeline
Finance - Credit Control
NETSTAR
10.2021 - Current
Customer Care Agent
Netstar
03.2019 - 09.2021
Call Centre Agent
MBD Legal collection
04.2013 - 09.2016
Certificate of Higher Education - Accounting
President Mangope high school
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