Software testing
Phephile Sweetness Dlamini
Johannesburg
Summary
Reliable employee seeking sales,administration or system testing position. Offering excellent communication and good judgment. Organized and dependable candidate,successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced with over 10 years of experience in financial sector,I have completed my RE,I have 4 qualifications in Banking which includes (National Certificate in Banking services advise NQF5 with 120 credits,National Certificate in Management Development NQF5,Higher Diploma in Banking NQF6,Certificate for Finance for non-financial managers. I have 2 years in a Laboratory environment as well as 2 years in training institution as an Academic administrator.
Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in all that I do..
Overview
14
14
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Accounts (Main Cashier)
Ampath Laboratories
Richardsbay
01.2022 - Current
- Actively listened to customers' requests and queries confirming full understanding before addressing concerns.
- Worked with customers to understand needs and provide excellent service.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Processing Payments
- Perform administration and financial tasks in order to ensure accurate account balances and give support to internal clients.
- Allocation process and reconcile payments, Compile reports to provide feedback to management, Maintain good client relations to promote the image of Ampath.
- Perform administrative tasks to ensure accurate recording and filing of documents
Branch Admin Officer
Ampath Laboratories
Sunninghill-Johannesburg
12.2020 - 12.2021
- Perform general administrative tasks to ensure that the relevant documentation is accurate and accessible
- Performing logging related tasks in order to ensure that accurate records and documentation are maintained
- Samples Handling and batching
- Assisting with Accounts.
- Liaising with Dr’s,hospital staff and reference labs Dealing with Queries and filing.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in team-building activities to enhance working relationships.
- Collaborated with team members to achieve target results.
Sales Consultant (Inbound)
Absa through Energy at Work
Auckland Park-Johannesburg
01.2018 - 11.2020
- Selling Absa's products
- Application scoring (processing) and follow up
- To achieve agreed sales targets
- To develop business opportunities within client base
- To develop business opportunities within client base
- To convert qualified leads into sales
- To determine and satisfy financial needs of customers,in order to retain customers
- Cross selling other products
- To utilize infrastructure to ensure target achievement
- Continuously upgrading of own skills and knowledge in terms of changing industry requirements
- Relating and networking
- Persuading and influencing
- Presenting and communicating information
- Applying expertise and technology
- Assisting with software testing whenever theres new applications introduced like BDP and E2E.
Academic Administrator
Milpark Education
Milpark-Johannesburg
09.2015 - 07.2017
- Assist with student admission process where necessary.
- Capture external student exemption decisions on the system and communicate to students
- Assist with internal module exemptions.
- Load all contractor information on the system
- Manage contracting process for all external academic staff on allocated programs (drafting of LOAs on request, sending LOAs, ensuring that signed LOAs and CVs are on file)
- Manage the claims process for the department (check, capture, get sign-off, hand in) .
- Assist with contracting/briefing of part-time academics by emailing/phoning them.
- Organize logistics for training sessions with part-time academics
- Deal with student/facilitator/client queries (email and telephonic) as and when necessary
- Build good relationships with internal departments and part-time academics .
- Ensure that student contact is captured on the system.
- Assist Dean/HOD and team members with general administrative matters Draft, send out and keep on file minutes of meetings
- Assist with the administration of the At Risk process
- Keep minutes of School/departmental meetings
- Manage the filing and record keeping system in the department Load documents and managing myCourses (online student profiles).
Credit Assessor
Barclays Shared Services Africa (ABSA)
Auckland Park
11.2012 - 07.2015
- Determine lending appetite, financing solutions and structures (i.e. capital, long-term, working capital) to adequately meet the financing needs of clients
- Approve credit applications in accordance with approved target market criteria in line.
- Mitigate financial and other credit risks Participate in the formulation and implementation of lending strategies in the Agricultural Credit Sector
- Execute lending decisions in accordance with approved Mandate & Scale and Target Market Criteria (TMC) requirements by referring to the agriculture credit sub-policy
- Ensure high standards of credit discipline are applied to monitoring and control activities especially unauthorized borrowings, excesses and overdue reviews
- Maintain a network of internal contacts and industry professionals to maximise financial benefit .
- Manage credit and impairment risk to maintain an appropriate level of impairment and classification of Early Warning List (EWL) clients
- Assist the Business Support Department with the management of high risk client exposures from a specialist industry perspective Proactively adopt, execute and implement change initiatives
- Maintain minimum agreed levels of interaction with relationship executives and clients in the agricultural sector
- Provide innovate solutions to enhance output and relevance of the Agricultural Credit Team.
- Carried out day-to-day duties accurately and efficiently.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Handled calls to address customer inquiries and concerns.
- Prepared variety of different written communications, reports and documents.
Inbound Sales Consultant
ABSA
Sandton-Johannesburg
02.2007 - 10.2011
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Responded to customers within required turnaround times.
- Worked with multiple means of communication within fast-paced environment.
- Assisting with Customer queries.
- Cross selling Absa's products and transferring calls to correct departments
Education
Banking And Financial Support Services
Milpark Education
Melville 01.2010 - 12.2010
High School Diploma -
J.E Malepe Secondasy School
Tsakane 01.2005 - 12.2005
Skills
Interpersonal Skills
undefinedSoftware
Timeline
Accounts (Main Cashier)
Ampath Laboratories
01.2022 - Current
Branch Admin Officer
Ampath Laboratories
12.2020 - 12.2021
Sales Consultant (Inbound)
Absa through Energy at Work
01.2018 - 11.2020
Academic Administrator
Milpark Education
09.2015 - 07.2017
Credit Assessor
Barclays Shared Services Africa (ABSA)
11.2012 - 07.2015
Banking And Financial Support Services
Milpark Education
01.2010 - 12.2010
Inbound Sales Consultant
ABSA
02.2007 - 10.2011
High School Diploma -
J.E Malepe Secondasy School
01.2005 - 12.2005
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