Summary
Overview
Work History
Education
Skills
Timeline
Generic
Phephile Moyakhe

Phephile Moyakhe

Customer Service Specialist
Cape Town

Summary

With over five years of experience as a promoter, I've developed strong communication, people, and brand engagement skills. I spent a year as an Event Assistant at CTICC, where I supported international clients and helped with event planning and coordination. I also worked at Standard Bank for three months, gaining insight into customer service and financial operations. My role as a Sales Development Representative at Boldr Company sharpened my sales, lead generation, and relationship-building abilities. Additionally, I have admin experience from Isilumko, where I handled office tasks and supported daily operations efficiently. I'm passionate about people, organized under pressure, and always ready to bring energy and professionalism to every role.

Overview

4
4
years of professional experience
1
1
Language
1
1

Zulu

1
1

Xhosa

1
1

Spanish

Work History

Sales Assistant

Tradeway MTN(Apple)
01.2025 - Current
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.

Zibonele Fm

Volonteer
Cape town, WC
08.2022 - Current

Administrative Assistant

Isilumko Staffing
02.2024 - 02.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems

Sales Develpment Representative

BOLDR
06.2023 - 12.2023
  • Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.

Bank Customer Service Representative

Standard Bank
02.2023 - 05.2023
  • Collaborated with team members to achieve branch sales targets by promoting banking products and services.
  • Collected feedback from customers to help improve service delivery and banking processes.
  • Reached out to existing bank customers and offered personalized support for different needs.

Event Services Assistant

CTICC
01.2022 - 2022
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Assisted with activity setup and breakdown.
  • Facilitated smooth communication between all event stakeholders, including clients, vendors, and staff members.
  • Contributed positively to the company''s reputation by consistently delivering exceptional results on all assigned projects.
  • Oversaw event operations to keep running smoothly.
  • Issued tickets to customers and collected payment and fees for desired services.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.

Education

Graduate Certificate - Music Business

Live Lab Music
Mowbary
10.2024

Bachelor - Agricultural Economics

Chris Hani Arts And Culture School
Cape Town
12.2021

Skills

- Communication skills

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Timeline

Sales Assistant

Tradeway MTN(Apple)
01.2025 - Current

Administrative Assistant

Isilumko Staffing
02.2024 - 02.2025

Sales Develpment Representative

BOLDR
06.2023 - 12.2023

Bank Customer Service Representative

Standard Bank
02.2023 - 05.2023

Zibonele Fm

Volonteer
08.2022 - Current

Event Services Assistant

CTICC
01.2022 - 2022

Graduate Certificate - Music Business

Live Lab Music

Bachelor - Agricultural Economics

Chris Hani Arts And Culture School
Phephile MoyakheCustomer Service Specialist