Zendesk
Phemelo Motaung
Customer Service Executive
Johannesburg,Gauteng
Summary
Experienced Customer Service Executive with a proven track record in delivering exceptional support in medical, cruise, and telecommunications industries. Recognized for excellent communication skills, empathy, and a solution-oriented mindset that consistently enhances customer satisfaction. Proficient in utilizing CRM systems like Zendesk to efficiently resolve customer issues. Committed to achieving high customer satisfaction rates and cultivating long-term client relationships.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Certification
4
4
Language
Work History
Tailormade Experience Executive
Iglu Cruise
06.2023 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Cultivated high-performance organizational culture, aligning employee goals with corporate objectives and rewarding excellence.
- Orchestrated successful turnaround strategy for underperforming business units, restoring profitability within year.
Support Level 2
Quantanite ( Iglu Cruises)
06.2023 - Current
- Handling Complex tickets
- Develop essential knowledge of how to carry out customer service related tasks
- Descalating clients
- Offering support and supervising that tickets are done accordingly and correct
- Resolve and communicating with the cruise lines to ensure clients have an outstanding holiday
Customer Service Agent And Team Leader
Tourvest Tourism
12.2022 - 05.2023
- Promoting and marketing the business
- Dealing with customer query and complaints
- Providing advise about visas and passports
- Training and supervising staff
- Maintaining statistical and financial records
- Selling holiday and insurance
Kitchen Assistant And Chef
Belenois Retirement Village
01.2022 - 11.2022
- Maintaining cleanliness in every workstation
- Organising, cleaning and storing utensils in their proper place
- Preparing of dishes
Sales Agent
Clientele FSP
06.2021 - 12.2021
- Generates leads
- Educate potential customers about our products
- Encourage existing customers to increase services
- Ensure positive visual representation of products
- Contribute to business growth
- Meet and exceed sale goals
Education
Matric Certificate - English, Afrikaans, Life Science, Business Studies, Tourism, Life Orientation, Mathematical Literacy
Kibler Park Secondary
01.2017 - 04.2019
Hospitality And Catering Services - Catering Services, Applied Management, Food and beverage, Safety and Sanitation
South West Gauteng College
01.2020 - 04.2022
Mechanical Engineering - Fitting and machining theory, Mathematics
South West Gauteng College
01.2023 - 04.2024
Skills
Resilience
undefinedOthers
https://buzzinnoshgob.wordpress.com/, motaungphemelo41@gmail.com, phemi motaung, phemelo79628557
https://LinkedIn.com/in/phemelo-motaung-3125a4316
Personal Information
Date of Birth: 08/16/00
Awards
Outstanding performance, Quantanite
Top Performing Associate, Quantanite
References
- Karin Vander, Belenois, 0724294897
- Ronell Brooks, Clientele, 0109364426
- Julia Van Wyk, Tourvest, 0897656765
- Peggy Thage, Quantanite, 0715946004
Projects
BuzzinNoshGob, 01/01/20, Open, Food Service. Vegan brand that caters with a twist. Teen centred support system where we donate all a girl needs to survive the month and bringing hope and growth to our upcoming generation. Food is art.
-Venust
Software
Sales Force
Python
Certification
Top Performing Associate
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Spanish
Beginner (A1)
Timeline
Top Performing Associate
07-2024
Tailormade Experience Executive
Iglu Cruise
06.2023 - Current
Support Level 2
Quantanite ( Iglu Cruises)
06.2023 - Current
Mechanical Engineering - Fitting and machining theory, Mathematics
South West Gauteng College
01.2023 - 04.2024
Customer Service Agent And Team Leader
Tourvest Tourism
12.2022 - 05.2023
Kitchen Assistant And Chef
Belenois Retirement Village
01.2022 - 11.2022
Sales Agent
Clientele FSP
06.2021 - 12.2021
Hospitality And Catering Services - Catering Services, Applied Management, Food and beverage, Safety and Sanitation
South West Gauteng College
01.2020 - 04.2022
Matric Certificate - English, Afrikaans, Life Science, Business Studies, Tourism, Life Orientation, Mathematical Literacy
Kibler Park Secondary
01.2017 - 04.2019
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