Zendesk
Phemelo Motaung
Customer Service Executive
Johannesburg,Gauteng
Summary
Experienced Customer Service Executive with a proven track record in delivering exceptional support in medical, cruise, and telecommunications industries. Recognized for excellent communication skills, empathy, and a solution-oriented mindset that consistently enhances customer satisfaction. Proficient in utilizing CRM systems like Zendesk to efficiently resolve customer issues. Committed to achieving high customer satisfaction rates and cultivating long-term client relationships.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Certification
4
4
Language
Work History
Tailormade Experience Executive
Iglu Cruise
06.2023 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Cultivated high-performance organizational culture, aligning employee goals with corporate objectives and rewarding excellence.
- Orchestrated successful turnaround strategy for underperforming business units, restoring profitability within year.
Support Level 2
Quantanite ( Iglu Cruises)
06.2023 - Current
- Handling Complex tickets
- Develop essential knowledge of how to carry out customer service related tasks
- Descalating clients
- Offering support and supervising that tickets are done accordingly and correct
- Resolve and communicating with the cruise lines to ensure clients have an outstanding holiday
Customer Service Agent And Team Leader
Tourvest Tourism
12.2022 - 05.2023
- Promoting and marketing the business
- Dealing with customer query and complaints
- Providing advise about visas and passports
- Training and supervising staff
- Maintaining statistical and financial records
- Selling holiday and insurance
Kitchen Assistant And Chef
Belenois Retirement Village
01.2022 - 11.2022
- Maintaining cleanliness in every workstation
- Organising, cleaning and storing utensils in their proper place
- Preparing of dishes
Sales Agent
Clientele FSP
06.2021 - 12.2021
- Generates leads
- Educate potential customers about our products
- Encourage existing customers to increase services
- Ensure positive visual representation of products
- Contribute to business growth
- Meet and exceed sale goals
Education
Matric Certificate - English, Afrikaans, Life Science, Business Studies, Tourism, Life Orientation, Mathematical Literacy
Kibler Park Secondary
01.2017 - 04.2019
Hospitality And Catering Services - Catering Services, Applied Management, Food and beverage, Safety and Sanitation
South West Gauteng College
01.2020 - 04.2022
Mechanical Engineering - Fitting and machining theory, Mathematics
South West Gauteng College
01.2023 - 04.2024
Skills
Resilience
Time Management
Creativity
Team work
Detail oriented
Friendly and Professional
Helpdesk services
Software configuration
Troubleshooting and diagnostics
Remote Support
Software updating
Ticket management
Technical problem solving
Others
https://buzzinnoshgob.wordpress.com/, motaungphemelo41@gmail.com, phemi motaung, phemelo79628557
https://LinkedIn.com/in/phemelo-motaung-3125a4316
Personal Information
Date of Birth: 08/16/00
Awards
Outstanding performance, Quantanite
Top Performing Associate, Quantanite
References
- Karin Vander, Belenois, 0724294897
- Ronell Brooks, Clientele, 0109364426
- Julia Van Wyk, Tourvest, 0897656765
- Peggy Thage, Quantanite, 0715946004
Projects
BuzzinNoshGob, 01/01/20, Open, Food Service. Vegan brand that caters with a twist. Teen centred support system where we donate all a girl needs to survive the month and bringing hope and growth to our upcoming generation. Food is art.
-Venust
Software
Sales Force
Python
Certification
Top Performing Associate
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Spanish
Beginner (A1)
Timeline
Top Performing Associate
07-2024
Tailormade Experience Executive
Iglu Cruise
06.2023 - Current
Support Level 2
Quantanite ( Iglu Cruises)
06.2023 - Current
Mechanical Engineering - Fitting and machining theory, Mathematics
South West Gauteng College
01.2023 - 04.2024
Customer Service Agent And Team Leader
Tourvest Tourism
12.2022 - 05.2023
Kitchen Assistant And Chef
Belenois Retirement Village
01.2022 - 11.2022
Sales Agent
Clientele FSP
06.2021 - 12.2021
Hospitality And Catering Services - Catering Services, Applied Management, Food and beverage, Safety and Sanitation
South West Gauteng College
01.2020 - 04.2022
Matric Certificate - English, Afrikaans, Life Science, Business Studies, Tourism, Life Orientation, Mathematical Literacy
Kibler Park Secondary
01.2017 - 04.2019