Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interests
Working Out, Football, Basketball, Photography, Music , Art
Timeline
Generic

PHEMELO MAIMELA

Logistics Student
Waterfall

Summary

Dynamic sales and customer service professional with a proven track record at InXpress Midrand, adept in CRM proficiency and interpersonal communication. Excelled in expanding customer bases and fostering strong relationships, achieving consistent sales growth. Demonstrates exceptional teamwork and problem-solving abilities, driving revenue and surpassing targets with innovative sales strategies.

Reliable, hardworking Logistics Assistant focused on handling all logistics needs efficiently. Knowledgeable about shipping and receiving, inventory counts and import and export regulations. Good interpersonal and communication skills.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
3
3
Certifications

Work History

Sales Representative

InXpress Midrand
01.2023 - 10.2023
  • Acted as a dedicated sales representative for InXpress, effectively promoting shipping solutions and services to prospective clients
  • Successfully identified and pursued sales opportunities within assigned territories, resulting in consistent revenue growth and expansion of the customer base
  • Utilized persuasive sales techniques to engage potential clients, highlighting the benefits and cost savings of InXpress shipping solutions
  • Developed and maintained strong relationships with clients through regular communication and personalized service, fostering long-term partnerships and client loyalty
  • Conducted product demonstrations and presentations to showcase the features and advantages of InXpress services, effectively addressing client needs and concerns
  • Collaborated with internal teams to coordinate logistics and ensure seamless delivery of services to clients, demonstrating strong teamwork and communication skills
  • Managed sales pipelines and CRM (Customer Relationship Management) software to track leads, monitor sales activities, and optimize the sales process
  • Stayed informed about industry trends, competitor offerings, and market developments to adapt sales strategies and maintain a competitive edge
  • Achieved or exceeded sales targets consistently, demonstrating a results-driven approach and commitment to excellence in sales performance
  • Expanded customer base through cold calling, networking, and relationship building.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Identified and tapped into new markets, significantly expanding customer base.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Personal Assistant & Office Coordinator

Ubuntu Lime
01.2022 - 12.2022
  • Managed calendars, scheduled appointments, and arranged meetings and conferences
  • Handled confidential documents and maintained their proper organization
  • Managed the invoicing process for customers, ensuring accurate and prompt billing for supplied caustic lime products
  • Organized and maintained meticulous filing systems for business receipts, facilitating efficient record-keeping and financial tracking
  • Facilitated seamless communication with customers and delivery partners through email correspondence, ensuring clear updates and tracking of orders to uphold service standards
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Maintained appropriate filing of personal and professional documentation.
  • Improved time management of the executive through effective prioritization and organization of tasks.

Personal Assistant & Office Coordinator

Saprowa
01.2021 - 01.2022
  • Manage the schedules and calendars of the CEO and other senior executives
  • Coordinate and schedule meetings and conferences with internal and external stakeholders
  • Prepare and distribute meeting agendas, minutes, and other relevant materials
  • Handle confidential information and documents with discretion and maintain their proper organization
  • Orchestrated the invoicing process, ensuring accuracy and timeliness in financial transactions
  • Procured competitive quotations for the procurement and sale of various water sanitation chemicals, optimizing cost-effectiveness
  • Facilitated communication channels by effectively corresponding with both suppliers and clients via email, maintaining professional relationships and enhancing business interactions
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.

Retail Sales Professional

Toy Kingdom
11.2020 - 01.2021
  • Established rapport with regular customers who often returned seeking assistance due to previous positive experiences.
  • Increased sales by effectively engaging with customers and showcasing the best products for their needs.
  • Collaborated with team members to create visually appealing merchandising displays that attracted customer attention.
  • Recognized as a top performer for consistently achieving monthly sales goals while maintaining exceptional service standards.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of popular items.
  • Maintained an organized store appearance by actively restocking shelves and tidying up displays throughout shifts.
  • Addressed customer inquiries via phone or email, ensuring prompt responses that resolved issues efficiently.
  • Enhanced product knowledge, attending regular training sessions on new items and promotional offers.

Retail Sales Professional

Shesha
11.2019 - 01.2020
  • Engaged customers in a dynamic retail environment, providing personalized assistance and expert product knowledge to drive sales and enhance customer satisfaction
  • Actively promoted featured products and special offers, effectively influencing purchasing decisions and maximizing revenue opportunities
  • Demonstrated exceptional customer service skills, consistently exceeding customer expectations and fostering repeat business through positive interactions
  • Collaborated with team members to achieve sales targets and maintain store presentation standards, contributing to a cohesive and high-performing sales environment
  • Operated point-of-sale (POS) systems accurately and efficiently to process transactions, handle cash, and maintain inventory records
  • Participated in inventory management activities such as stock replenishment, product merchandising, and periodic stocktaking to ensure optimal product availability and presentation on the sales floor
  • Stayed informed about toy trends, brand offerings, and promotional campaigns to provide up-to-date product recommendations and information to customers
  • Provided exceptional service to customers in a specialty retail setting, assisting with product selection, sizing, and styling to meet individual preferences and needs
  • Leveraged product knowledge and brand expertise to effectively communicate product features, benefits, and quality standards, driving sales and enhancing brand perception
  • Proactively engaged with customers to understand their preferences and anticipate their needs, fostering strong customer relationships and loyalty
  • Collaborated with team members to achieve sales targets and maintain a visually appealing store environment, including product presentation and store cleanliness
  • Processed transactions accurately and efficiently using POS systems, ensuring seamless checkout experiences for customers
  • Assisted with inventory management tasks such as receiving shipments, restocking merchandise, and conducting regular stock checks to optimize inventory levels and minimize out-of-stock situations
  • Stayed abreast of fashion trends, brand offerings, and industry developments to provide informed recommendations and styling advice to customers
  • Increased sales by effectively engaging with customers and showcasing the best products for their needs.
  • Recognized as a top performer for consistently achieving monthly sales goals while maintaining exceptional service standards.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of popular items.
  • Implemented suggestive selling techniques to increase average transaction value through upselling or add-on purchases.
  • Maintained an organized store appearance by actively restocking shelves and tidying up displays throughout shifts.
  • Addressed customer inquiries via phone or email, ensuring prompt responses that resolved issues efficiently.
  • Enhanced product knowledge, attending regular training sessions on new items and promotional offers.
  • Supported a positive work environment, fostering camaraderie among team members leading to improved performance.

Education

Higher Certificate - Logistics and Supply Chain Management

Rosebank College
Johannesburg, South Africa
03.2022 - 12.2022

High School Diploma -

Bishop Bavin School
Bedfordview, South Africa
01.2015 - 12.2019

Skills

Customer service

Sales development

Time management

Client service

Sales closing

Product and service knowledge

Interpersonal communication skills

Lead prospecting

Sales expertise

Records management

CRM proficiency

Social media marketing

Teamwork and collaboration

Problem-solving abilities

Certification

National Senior Certificate(NFQ LVL 4)

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Sales Target through effectively helping with Customers.

Interests

Humanitarian Studies

Human Psychology

Media

Fashion

Art

Music

Sport

Working Out, Football, Basketball, Photography, Music , Art

I'm a fitness enthusiast who loves to push my limits. I enjoy the intensity of high-intensity interval training (HIIT) and the challenge of weightlifting. On the weekends, you'll find me on the football field, chasing the ball and the thrill of victory. I also enjoy the fast-paced action of basketball, where agility and quick thinking are key. Photography is my way of capturing the beauty of the world around me, from breathtaking landscapes to candid portraits. Music is my constant companion, whether I'm listening to it while working out or playing guitar in my free time. Art is my creative outlet, where I express myself through painting and drawing.

Timeline

Sales Representative

InXpress Midrand
01.2023 - 10.2023

Higher Certificate - Logistics and Supply Chain Management

Rosebank College
03.2022 - 12.2022

Personal Assistant & Office Coordinator

Ubuntu Lime
01.2022 - 12.2022

Personal Assistant & Office Coordinator

Saprowa
01.2021 - 01.2022

Retail Sales Professional

Toy Kingdom
11.2020 - 01.2021

Retail Sales Professional

Shesha
11.2019 - 01.2020

High School Diploma -

Bishop Bavin School
01.2015 - 12.2019

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PHEMELO MAIMELALogistics Student