Summary
Overview
Work History
Education
Skills
Certification
LNGG
References
Timeline
Generic

PHELOKAZI MADIKANE

Port Elizabeth

Summary

Results-driven and detail-oriented professional with expertise in retail stock control, inventory management, and hospitality administration. Skilled in SAP, Microsoft Office Suite, and hospitality booking systems. Proven ability to optimize operations, maintain accurate records, and deliver outstanding customer service. Strong communicator with problem-solving skills and a dedication to operational excellence and guest satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Guest Administrator

BamblyB Forest Leisure
06.2023 - 12.2024
  • - Delivered professional front-desk reception services and ensured a welcoming atmosphere for all guests.
  • - Managed reservations, check-ins, and check-outs using booking and scheduling systems.
  • - Responded to guest inquiries via phone, email, and in person with prompt and accurate information.
  • - Coordinated facility events, leisure activities, and group bookings.
  • - Maintained high guest satisfaction by resolving requests, complaints, and feedback efficiently.
  • - Processed payments, issued invoices, and maintained precise guest and financial records.
  • - Collaborated with housekeeping, maintenance, and catering teams to ensure service excellence.

Retail Stock Controller

Puma Sports Distributors (Pty) Ltd
07.2021 - 11.2022
  • - Implemented efficient stock handling procedures and inventory management systems.
  • - Monitored and managed inventory for 29 stores using company ERP software.
  • - Investigated and resolved stock discrepancies through audits and accurate record-keeping.
  • - Coordinated with sales teams to align supply with demand, optimizing stock turnover.
  • - Oversaw returns processing and collaborated with logistics teams to maintain smooth stock flow.

Retail Store Assistant Manager

Puma Select Store & Canal Walk
01.2018 - 01.2021
  • - Led a sales team to achieve and exceed monthly targets for 12 consecutive months.
  • - Provided training and mentoring in sales techniques, inventory management, and customer service.
  • - Oversaw store merchandising, stock forecasting, and operational efficiency.
  • - Participated in recruitment, onboarding, and performance evaluation of staff.

Retail Store Sales Supervisor

Puma Canal Walk Store
01.2017 - 01.2018
  • - Improved customer satisfaction ratings to 95% positive through enhanced service delivery.
  • - Optimized store layout and stock placement to increase sales and customer engagement.
  • - Handled customer returns efficiently while offering suitable product alternatives.

Sales Associate

Puma Waterfront Store
09.2016 - 01.2017
  • - Developed and applied tailored sales strategies to increase conversion rates and repeat customers.
  • - Assisted in promotional campaigns, loyalty programs, and customer engagement activities.
  • - Maintained up-to-date product knowledge to provide informed customer recommendations.
  • - Processed transactions accurately using POS systems and adhered to cash handling procedures.
  • - Organized merchandise to improve store presentation and customer experience.

Education

N4 - Mechanical Engineering

Northlink College
Wingfield Campus, Cape Town

Matric (Grade 12) - undefined

Delft Technical High School
Cape Town

Skills

  • Inventory Management & Stock Control
  • Hospitality Administration & Guest Relations
  • SAP & Microsoft Office (Excel, Word, PowerPoint, Outlook, VLOOKUP)
  • Process Optimization & Workflow Improvement
  • Data Analysis, Reporting & Forecasting
  • Team Training, Leadership & Staff Supervision
  • Customer Service Excellence
  • Retail Operations & Merchandising
  • Problem-Solving & Decision-Making
  • Communication & Interpersonal Skills
  • Cash Handling & Point of Sale (POS) Systems
  • Event Coordination & Booking Management

Certification

  • Administrative Assistant – Cursa
  • SAP Inventory Management Training
  • Retail Sales & Merchandising Certification

LNGG

English
IsiXhosa

References

Shane, Tredoux, Human Resources, 082 889 4922, Puma Sports Distributors PTY LTD

Timeline

Guest Administrator

BamblyB Forest Leisure
06.2023 - 12.2024

Retail Stock Controller

Puma Sports Distributors (Pty) Ltd
07.2021 - 11.2022

Retail Store Assistant Manager

Puma Select Store & Canal Walk
01.2018 - 01.2021

Retail Store Sales Supervisor

Puma Canal Walk Store
01.2017 - 01.2018

Sales Associate

Puma Waterfront Store
09.2016 - 01.2017

N4 - Mechanical Engineering

Northlink College

Matric (Grade 12) - undefined

Delft Technical High School
PHELOKAZI MADIKANE