Spreadsheets
PHELOKAZI KWETSHUBE
Manager
Summary
[Job Title offers experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs. knowledgeable Office Management and Administration Professional skilled optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Receptionist Administrator
Bakhulule Funeral Insurance
Eastern Cape Butterworth
11.2020 - 12.2022
- Planning meeting and prepare reports for managers and oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Real Time Administrator (Call Center)
Direct Axis Financial Service
Cape Town
06.2019 - 07.2020
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Carried out day-to-day duties accurately and efficiently.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Onboarded new temps by entering employee information into systems.
- Increased customer satisfaction by resolving issues.
Human Resources Assistant
Walter Sisulu University
Eastern Cape East London
04.2016 - 12.2018
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
Education
Business Analysis Certificate
Faculty Training Institute
South Africa 06.2019 - 07.2020
Occupational Health And Safety Certificate
College S.A
South Africa 03.2018 - 11.2019
Bachelor of Management Studies - Business Management
Walter Sisulu University
South Africa 02.2010 - 12.2017
Skills
Team workin
undefinedAccomplishments
- Achieved 7% increase by completing weekly schedule target with accuracy and efficiency.
- Collaborated with team of 14 members in the development of Adherence Monitoring to meet service levels and improve site performance.
Software
Word Processing
Presentation Software
Timeline
Receptionist Administrator
Bakhulule Funeral Insurance
11.2020 - 12.2022
Real Time Administrator (Call Center)
Direct Axis Financial Service
06.2019 - 07.2020
Business Analysis Certificate
Faculty Training Institute
06.2019 - 07.2020
Occupational Health And Safety Certificate
College S.A
03.2018 - 11.2019
Human Resources Assistant
Walter Sisulu University
04.2016 - 12.2018
Bachelor of Management Studies - Business Management
Walter Sisulu University
02.2010 - 12.2017
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