Phelokazi Guga
Part-time Student - Unemployed
Cape Town
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions under manufacturing, supply chain and logistics, quality, industrial engineering, production. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and achieve company goals.
Overview
6
6
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work History
Junior Sales Representative
Exim International
Cape Town
03.2023 - 07.2023
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Managed customer expectations and helped navigate sales processes.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Conducted market research to assess customer needs and preferences.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Kept detailed records of daily activities through online customer database.
Senior Associate (TL)
WNS Global Services
Century City
12.2018 - 08.2022
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Assigned tasks to lower-level personnel based on qualifications and skills set.
- Developed new sales opportunities through development and rollout of promotional plans.
- Trained and supported new team members, maintaining culture of collaboration.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Trained and mentored junior staff on customer service strategies and techniques.
- Created solutions for customers to satisfy specific needs, quality and budget.
Quality Manager Officer
Atlantic Laundry Solutions
Cape Town
02.2017 - 12.2018
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Business And Management Sciences - Diploma in Operations Management
Cape Peninsula University of Technology
Cape Town 02.2013 - 12.2019
Engineering And Built Environment - Advanced Diploma in Quality
Cape Peninsula Uiversity of Tehcnology
Cape Town 02.2022 - Current
Bachelor of Science - Matric
Hector Petersen High School
King Williams Town 02.2007 - 12.2011
Cerificate - Microsoft Office
Academy of Business And Managemnt Sciences
East London 07.2012 - 12.2012
Skills
Communication
undefinedCertification
[Drivig Code 10 ] License - [2016]
Timeline
Junior Sales Representative
Exim International
03.2023 - 07.2023
Engineering And Built Environment - Advanced Diploma in Quality
Cape Peninsula Uiversity of Tehcnology
02.2022 - Current
Senior Associate (TL)
WNS Global Services
12.2018 - 08.2022
Quality Manager Officer
Atlantic Laundry Solutions
02.2017 - 12.2018
Business And Management Sciences - Diploma in Operations Management
Cape Peninsula University of Technology
02.2013 - 12.2019
Cerificate - Microsoft Office
Academy of Business And Managemnt Sciences
07.2012 - 12.2012
Bachelor of Science - Matric
Hector Petersen High School
02.2007 - 12.2011
[Drivig Code 10 ] License - [2016]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Bilingual or Proficient (C2)
Xhosa
Bilingual or Proficient (C2)
Interests
Fitness and excersing
Travelling
Reading
Sports
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programsTeam Building / Company RetreatsCompany CultureWork-life balanceStock Options / Equity / Profit Sharing401k matchSoftware
Omni
Skynamo
Sap
CIS/CSI
Quote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
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