Phelo Mela
Mogale City
Summary
Experienced healthcare professional with a robust background in nursing and support consultancy, currently serving as a CASS at Netcare Krugersdorp Hospital. Demonstrated expertise in supporting hospital units, including Emergency Department, ICU, and Maternity, with a comprehensive understanding of Care On Application and hospital flow processes. Proven ability to train personnel, manage SAP SR3 for case creation, and handle offline procedures efficiently. Skilled in change management strategies, and digital transformation planning. Career goal: to leverage extensive experience to drive operational excellence and enhance patient care within the healthcare sector.
Overview
22
22
years of professional experience
1
1
Certification
Work History
CASS
Netcare Krugersdorp Hospital
07.2024 - Current
Support Consultant
Can! Do Consulting
01.2022 - 06.2024
- Supported all hospital units including Emergency Department, General Wards, ICU, Paediatrics, Neonatal ICU, Maternity, and Theatre.
- Demonstrated comprehensive understanding of Care On Application and hospital flow processes to enhance patient care.
- Provided effective support for all users of Care On Application, including nursing staff and doctors.
- Executed troubleshooting and escalation protocols with a high level of proficiency.
- Trained personnel across all hospital units on system functionalities and best practices.
- Utilized SAP SR3 for case creation related to various training requirements within the hospital.
- Managed offline procedures, SAP downtime, file linking, and emergency case processes efficiently.
- Assisted reception staff with SAP-related queries to improve operational efficiency.
Enrolled Nurse
NetCare Greenacres Hospital
01.2018 - 01.2022
- Providing treatment and Care to patients in the Emergency Unit.
- Attending to needs of my patients as required in different situations and in different conditions.
ENA
Life St Dominic's
01.2008 - 01.2014
- Worked in ED taking care of Trauma, Surgical and Medical patients.
- Also attended Lifehealthcare College and completed the Enrolled Nurse certificate.
Nursing Assistant
Cecilia Makhiwane Hospital
01.2004 - 01.2007
- Caring for patients, taking & recording of vitals.
- Assisting Registered Nurses and Dr's with procedures, working under their Supervision.
Education
Adv Diploma - ICT
Nelson Mandela University
01.2021
Diploma - ICT
Nelson Mandela University
01.2019
Certificate of Higher Education - Short Course in I.T Management
University of Cape Town
2025
Certificate of Higher Education - Data and Business Analysis
Regenesys
2025
Post Grad Dip in Business Management
MANCOSA
Enrolled Nurse Certificate - Nursing
Life Health Care College
01.2014
Auxiliary Nurse Certificate - Nusring
Lunghile Nursing School
01.2003
Skills
- Change management strategies
- Digital transformation planning
- Project management
Certification
- Change Management for Organisations
- Digital transformation road map
- IT/Engineering / Software Project management
References
- Nichola Pather, Team Lead, Netcare, Nichola.Pather@NetCare.co.za, 0790695771
- Caren Cloette, E.D Unit Manager, Netcare Green Acres, Caren.Cloette@Netcare.co.za, 0828096775
Timeline
CASS
Netcare Krugersdorp Hospital
07.2024 - Current
Support Consultant
Can! Do Consulting
01.2022 - 06.2024
Enrolled Nurse
NetCare Greenacres Hospital
01.2018 - 01.2022
ENA
Life St Dominic's
01.2008 - 01.2014
Nursing Assistant
Cecilia Makhiwane Hospital
01.2004 - 01.2007
Adv Diploma - ICT
Nelson Mandela University
Diploma - ICT
Nelson Mandela University
Certificate of Higher Education - Short Course in I.T Management
University of Cape Town
Certificate of Higher Education - Data and Business Analysis
Regenesys
Post Grad Dip in Business Management
MANCOSA
Enrolled Nurse Certificate - Nursing
Life Health Care College
Auxiliary Nurse Certificate - Nusring
Lunghile Nursing School