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Customer-focused and technically capable professional with a Bachelor’s degree in Computer Science and over five years of experience in fast-paced customer-facing roles. Skilled in managing inquiries, resolving concerns, and providing accurate information with empathy and clarity. Proven ability to thrive in team environments, adapt to shifting priorities, and maintain high service standards under pressure. Passionate about delivering quality service and contributing to a customer-first environment.

Results-driven Customer Service Professional with expertise in communication, problem-solving, and fostering customer relationships. Proven ability to enhance satisfaction, resolve issues effectively, and drive loyalty. Skilled in improving team performance through collaboration and best practices. Committed to delivering exceptional service and operational excellence.

Highly proficient Customer Service Representative with demonstrated customer service orientation and interpersonal communication skills to effectively handle multiple tasks in fast-paced environment.
Strong leader dedicated to streamlining operations and promote organizational efficiency. Known for strong teamwork and problem-solving skills to achieving high customer satisfaction rates with proven track record in delivering exceptional client support.
Uses independent decision-making skills and sound judgment to positively impact company success.
Possesses a strong background in resolving complex issues, ability to quickly understand customer needs and adapt to various situations, ensuring positive interactions and fostering positive relationships to retaining customers, boosting revenue, and resolving conflicts.
Self-motivated professional with a wide range of skills set in the administrative support and medical field developed through experience as an administrative assistant, medical billing executive and dietitian.
Proficient in use of computer applications like MS Office Suite and basic computer troubleshooting.
Seeking opportunities to leverage these transferable skills in dynamic and collaborative setting.

Dedicated and reliable individual seeking a Customer Service Agent , Cashier, FOH, BOH, Housekeeping, Janitorial, Dietary Aide position where I can apply my strong attention to detail, excellent customer service skills, and commitment to maintaining a safe environment. Eager to learn and grow in these fields, while ensuring a positive experience for customers and staff through professionalism and vigilance.

Pheliswa Macala

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Grade 12 -

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Customer service agent

Grade 12 -

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