Phelelani Nyawose
New York
Summary
I strongly believe in the African philosophy of Ubuntu. It means “I am because you are”. It’s the very philosophy that defines my character. Professionally, I can promise characteristic traits such as, humility, resilience, high level of motivation, empowerment, assertiveness, problem solving and emotional intelligence
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Server
American Yacht Club
Rye, NYC
05.2026 - Current
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Implemented feedback from customers to improve service quality and menu offerings
- Aid in setting up for banquet events
Server
Boca Rio Golf Club
Boca Raton, Florida
11.2025 - 05.2026
- Cleaned tables and chairs to prepare dining area for next customers & setup for banquet events
- Assisted in training new servers
- Managed dining area cleanliness and organization throughout service shifts.
Server
Canyon Kitchen
Lonesome Valley
05.2025 - 11.2025
- Barista during breakfast shift
- Maintained knowledge of menu offerings and daily specials for informed service
- Executed banquet room set ups
- Communicated effectively with kitchen staff regarding customer allergies or special requests
Food Runner
The Club at Ibis
West Palm Beach
10.2024 - 04.2025
- Food runner and Expo station runner
- Delivered food and beverages promptly to guests throughout the dining areas
- Collaborated with kitchen staff to ensure timely meal preparation and service
- Coordinated event setup and breakdown
Butcher Supervisor
Oxford Fresh Market
Durban
12.2022 - 12.2023
- Managed stock control, ordering, and inventory.
- Ensured food safety, hygiene, and quality standards
- Monitored waste, stock rotation and product freshness
Food & Beverage Intern
Sorrel River Ranch
Moab
10.2020 - 12.2020
- Provided excellent customer service at various banquet events
- Assisted kitchen staff by ensuring timely delivery of meals to guests
- Managed guest seating in the main dining area
Food & Beverage Intern
The Ritz Carlton Atlanta
Atlanta
10.2019 - 03.2020
- Maintained company standards for food and beverage quality and service
- Ensure quality check and guest satisfaction through verbal feedback
- Delivered in-suite dining services to enhance guest experiences
- Provided attentive service to guests during banquet events
Food & Beverage service agent, host, supervision
The Hilton Durban
Durban
08.2018 - 01.2019
- Providing excellent services to ensure guest satisfaction
- Taking guest orders and delivering food and beverages
- Welcome and seat guest at the restaurant
- Process payment at point of sale for food and beverages
Guest Liaison, Guest Relations Officer
The Oyster Box Hotel
Durban
10.2017 - 12.2017
- Review arrival lists to welcome guests, help prepare welcome letters, anticipate guest needs, attend to special guests and get guest feedback regarding their experience
- Provided constant availability to assist guests with their needs
- Facilitated fulfillment of guest requirements to enhance satisfaction
Trainee – Housekeeping & Admin
Hilton Durban
Durban
05.2017 - 07.2017
- Responsible for overall cleanliness and sanitation of the guest rooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicide
- Executed cleaning of assigned guest rooms, stocked and maintained housekeeping carts and storage areas, and assisted guests with their needs
- Utilized cleaning supplies and equipment to provide a safe and sanitary environment for all guest and staff
Trainee Food and Beverage server
Protea Hotel by Marriott Edward
Durban
10.2016 - 12.2016
- Delivered exceptional customer service by promptly addressing inquiries and concerns, enhancing customer satisfaction
- Captured customer orders accurately and efficiently at point of sale, ensuring smooth service flow
- Provided timely food and beverage service to enhance customer experience
Trainee chef
Protea Hotel by Marriott Edward
Durban
05.2016 - 07.2016
- Prepared ingredients for senior chef's menu execution
- Measured dish and portion sizes for consistency and quality
- Managed incoming deliveries and organized stock rotation effectively
Education
Diploma in Business Administration -
Mancosa - School of Business
Durban, South Africa 07.2026 - 07.2026
Diploma - Hospitality Management
International Hotel School
Durban, South Africa 02.2016 - 04.2019
Skills
- Barista
- Jonas Club Software : Open Table
- Planning and organizing
- Order management
- Special Awards /Certifications : National Senior Certificate
- Actively pursuing : Wset Level 2 Sommelier
Interests and Activities
Mixology, Sommelier, Photography and video shooting/editing, Blogging, Fashion/grooming
References
- Mackenzie - Banquet Manager at The Club at Ibis
Mcbrown@clubatibis.com
- Nick - Food and Beverage director at American Yacht Club
nsorrentino@americanyc.org
Timeline
Diploma in Business Administration -
Mancosa - School of Business
07.2026 - 07.2026
Server
American Yacht Club
05.2026 - Current
Server
Boca Rio Golf Club
11.2025 - 05.2026
Server
Canyon Kitchen
05.2025 - 11.2025
Food Runner
The Club at Ibis
10.2024 - 04.2025
Butcher Supervisor
Oxford Fresh Market
12.2022 - 12.2023
Food & Beverage Intern
Sorrel River Ranch
10.2020 - 12.2020
Food & Beverage Intern
The Ritz Carlton Atlanta
10.2019 - 03.2020
Food & Beverage service agent, host, supervision
The Hilton Durban
08.2018 - 01.2019
Guest Liaison, Guest Relations Officer
The Oyster Box Hotel
10.2017 - 12.2017
Trainee – Housekeeping & Admin
Hilton Durban
05.2017 - 07.2017
Trainee Food and Beverage server
Protea Hotel by Marriott Edward
10.2016 - 12.2016
Trainee chef
Protea Hotel by Marriott Edward
05.2016 - 07.2016
Diploma - Hospitality Management
International Hotel School
02.2016 - 04.2019