Salesforce Data Management: Extract and gather data from Salesforce for decisionmaking and reporting, ensuring data accuracy and reliability.
Power BI Reporting: Create comprehensive reports using Power BI, automate data reporting processes.
Application Troubleshooting: Provide support for the Fieldko application on Salesforce, diagnose and resolve technical issues.
Task Management and Surveys: Manage tasks for sales representatives, design and distribute surveys for user feedback.
Data Integration and Extraction: Establish real-time data connections to Salesforce, collaborate with crossfunctional teams for data-driven decision-making.
Skills: Proficient in Salesforce, Power BI, and Microsoft SQL Server. Strong analytical and problem-solving skills. Excellent communication and collaboration abilities.
Business Analyst
Terra Analytics
Johannesburg
01.2023 - 01.2024
Requirements Gathering and Documentation: Gathered, validated, and documented requirements using business process modeling techniques.
Business Requirement Documents and Process Maps: Created BRDs, process maps, and functional specifications.
Business Process Modeling Notations: Applied BPMN for effective documentation.
Document Analysis and Prototyping: Conducted document analysis and created prototypes for requirement clarification.
UAT Testing: Conducted User Acceptance Testing to ensure solutions met business requirements.
Customer Solutions: Determined solutions for customer challenges, supporting sales proposals.
Demos and Presentations: Provided ad hoc demos, presentations, and solution overviews.
Software Proposals: Generated software proposals articulating customer needs and requirements.
Additional Skills: Proficient in Salesforce, Power BI, and Microsoft SQL Server. Strong Analytical and Problem-Solving Skills. Excellent Communication and Collaboration Abilities.
Internship Trainee
InternMatch
08.2021 - 02.2022
Excel, Power BI, Python (Pandas, Numpy, Matplotlib), Story telling using data.
Business Analyst Learnership
Mindworx Consulting and Academy
Rosebank
02.2022
Functional specification documents, Process Mapping, Gathered, validated, and documented requirements elicitation (surveys and Questionnaire's). Business process modelling techniques.
Microsoft Certified: Azure Fundamentals, Earners of the Azure Fundamentals certification have demonstrated foundational level knowledge of cloud services and how those services are provided with Microsoft Azure.