Pheello Mokopodi-Mnguni
Johannesburg
Summary
Driven Customer Service Consultant with significant experience in managing customer concerns and inquiries. Demonstrates strong problem-solving skills, ability to build rapport with diverse clientele, and adeptness at maintaining high-level customer satisfaction. Recognized for delivery of quality service, resulting in increased customer retention rates and positive feedback.
Overview
15
15
years of professional experience
Work History
Customer Service Consultant
Quantanite (Herff Jones Account)
Johannesburg
02.2023 - Current
- Facilitated customer service by answering inbound calls, chats, and emails.
- Maintained knowledge of new products, services, and promotions to enhance customer experience.
- Developed relationships with customers to drive repeat business opportunities.
- Collaborated with cross-departmental colleagues to fulfill customer requests efficiently.
- Recorded customer interactions meticulously to document inquiries and transactions.
- Engaged customers in conversation to identify needs and resolve issues.
- Utilized problem-solving skills for quick and effective resolution of customer issues.
- Ensured compliance with company policies during all customer interactions.
Fleet Administrator
Wesbank
Johannesburg
03.2022 - 08.2022
- Coordinated and monitored inbound and outbound deliveries, addressing delays and issues proactively.
- Ensured accurate processing of fleet transactions, including vehicle orders, disposals, transfers, and maintenance.
- Developed detailed reports on fleet performance metrics, including cost per mile and kilometer driven.
- Managed fleet insurance policies and claims, minimizing risks and financial exposure.
- Prepared inventory for shipment by affixing necessary tags and labels.
- Supervised workers in receiving, storing, and shipping products or materials to maintain efficiency.
- Consistently achieved company and department objectives within budget and deadlines.
Banking Consultant
African Bank
Johannesburg
02.2012 - 10.2014
- Identified and resolved complex client service issues to deliver exceptional customer service.
- Resolved customer complaints quickly and efficiently while maintaining a professional attitude.
- Balanced cash drawer daily and maintained accurate records of all transactions conducted at the branch.
- Processed new accounts including checking, savings, certificates of deposit, and IRAs.
- Analyzed financial data from credit reports to determine an applicant's eligibility for loans or mortgages.
- Used customer information to tailor recommendations to promote or sell banking services.
- Maintained up-to-date knowledge of bank policies and procedures in order to effectively respond to customer questions.
Banking Consultant
Capitec Bank
Johannesburg
02.2010 - 11.2011
- Identified and resolved complex client service issues to deliver exceptional customer service.
- Resolved customer complaints quickly and efficiently while maintaining a professional attitude.
- Balanced cash drawer daily and maintained accurate records of all transactions conducted at the branch.
- Processed new accounts including checking, savings, certificates of deposit, and IRAs.
- Analyzed financial data from credit reports to determine an applicant's eligibility for loans or mortgages.
- Used customer information to tailor recommendations to promote or sell banking services.
- Maintained up-to-date knowledge of bank policies and procedures in order to effectively respond to customer questions.
Education
Some College (No Degree) - Business Management
South West Gautent TVET College
Johannesburg, South Africa12-2017
High School Diploma -
Buhlebuzile Secondary School
Johannesburg, South Africa12-2002
Bachelor of Education - Senior & Further Education And Training
University of South Africa
Johannesburg, South AfricaSkills
- Customer service
- Data entry
- Communication skills
- Issue resolution
- Active listening
- Empathy and patience
- Computer literacy
Languages
Sotho
First Language
English
Proficient (C2)
C2
Timeline
Customer Service Consultant
Quantanite (Herff Jones Account)
02.2023 - Current
Fleet Administrator
Wesbank
03.2022 - 08.2022
Banking Consultant
African Bank
02.2012 - 10.2014
Banking Consultant
Capitec Bank
02.2010 - 11.2011
Some College (No Degree) - Business Management
South West Gautent TVET College
High School Diploma -
Buhlebuzile Secondary School
Bachelor of Education - Senior & Further Education And Training
University of South Africa
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