PHATHISIWE SOLA
Customer Service Agent
Cape Town
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing good work relations.
Overview
2
2
years of post-secondary education
Work History
Customer Services Agent
Mukuru.com
- Assisting clients with money order creation, cancellation and queries
- Managing and resolving customer complaints telephonically and face to face
- Escalating customer queries to the relevant department at the stipulated time frame
- Ensure all call backs are attended to and all matters arising are resolved in the stipulated time frame
- Responsible for promoting and marketing company products and services to the company's clientele and to new customers
- Counting cash and balancing currency transactions at the end of the day
- Reporting sales targets to the treasury groups regularly on a business day
- Performance of KYC procedures and regular check up of money laundering transactions and terrorism conducts
Receptionist
Sojila Scenic Safaris
cape town
- Answering the telephone and operating the switch board
- Welcoming and directing clients calls and visitors to their respective divisions
- Manning and keeping the reception area clean and welcoming
- Filing of outgoing and incoming mail
- Responsible for liaising with clients coming for tours and drafting their itinerary
- Drafting quotations for tours
- Typing and filing of documents
- Taking minutes of meetings, typing and distributing them
Education
Bachelor of Commence - Transport Logistics And Supply Chain Management
University of South Africa
Western Cape, South Africa 02.2022 - Current
No Degree - Secretarial And Business Administration Studies
Zimbabwe College of Business Studies
Bulawayo, Zimbabwe 04.2001 -
High School Diploma -
Luveve High School
Bulawayo, Zimbabwe 04.2001 -
Skills
Documentation and reporting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Bachelor of Commence - Transport Logistics And Supply Chain Management
University of South Africa
02.2022 - Current
No Degree - Secretarial And Business Administration Studies
Zimbabwe College of Business Studies
04.2001 -
High School Diploma -
Luveve High School
04.2001 -
Customer Services Agent
Mukuru.com
Receptionist
Sojila Scenic Safaris
Similar Profiles
Fruda PumbuluFruda Pumbulu
Verification Officer at Mukuru.comVerification Officer at Mukuru.com
FAITH KWARIFAITH KWARI
Sales Agent at Mukuru.comSales Agent at Mukuru.com
Nyaradzo MangundaNyaradzo Mangunda
Customer Support Consultant at Mukuru.comCustomer Support Consultant at Mukuru.com