Phathisile Portia Munga

Work History

MAAP Events & Refined Grace

01.2019 - Current

Planned and hosted birthdays, weddings, and corporate events.
Worked closely with the catering, bar, and venue teams to ensure smooth service.
Provided on-site guest support and managed event logistics.
Ensured excellent customer service and satisfaction.
Coordinated schedules and timelines for events.
Managed event logistics and operations.
Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Brainstormed and implemented creative event concepts and themes.
Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
Established positive relationships with clients, ensuring their needs were met throughout the event planning process.

Netsurit

01.2022 - 01.2025

Served as the first point of contact for all visitors, clients, and staff.
Managed the switchboard, received calls, and redirected them professionally.
Handled guest bookings, meeting room setups, and internal admin tasks.
Maintained front office supplies, and ensured the reception area was clean and welcoming.
Supported the HR and admin departments with various clerical duties.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Responded to inquiries from callers seeking information.
Resolved customer problems and complaints.
Maintained confidentiality of information regarding clients and company.
Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.

Hallmark Roof Top

11.2021 - 12.2022

Delivered high-quality table service in a fast-paced restaurant.
Took and processed customer orders with accuracy and efficiency.
Handled cash and card payments.
Built rapport with regular patrons, and helped maintain a friendly atmosphere.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.