Phathisile Portia Munga
Hospitality
Johannesburg
Summary
Self-directed event coordinator with over 5 years of experience creating strategic alliances with organizational leaders to align with and support key business initiatives for on-time, under-budget event completion. Organized and ambitious planner with expertise in managing costs and budgets while establishing partnerships with vendors for optimal savings. Customer-oriented time manager and decisive leader.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
3
3
Certifications
Work History
Event Coordinator (Freelance / Part-Time)
MAAP Events & Refined Grace
01.2019 - Current
- Planned and hosted birthdays, weddings, and corporate events.
- Worked closely with the catering, bar, and venue teams to ensure smooth service.
- Provided on-site guest support and managed event logistics.
- Ensured excellent customer service and satisfaction.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Brainstormed and implemented creative event concepts and themes.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Receptionist & Front Desk Assistant
Netsurit
01.2022 - 01.2025
- Served as the first point of contact for all visitors, clients, and staff.
- Managed the switchboard, received calls, and redirected them professionally.
- Handled guest bookings, meeting room setups, and internal admin tasks.
- Maintained front office supplies, and ensured the reception area was clean and welcoming.
- Supported the HR and admin departments with various clerical duties.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
Waitress (Part-Time)
Hallmark Roof Top
11.2021 - 12.2022
- Delivered high-quality table service in a fast-paced restaurant.
- Took and processed customer orders with accuracy and efficiency.
- Handled cash and card payments.
- Built rapport with regular patrons, and helped maintain a friendly atmosphere.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Bachelor of Arts - Psychology
07-2021
Skills
Guest Service & Hospitality
Front Desk Management
Reservations & Bookings
Cash Handling & POS
Event planning
Catering coordination
Problem-solving
Records maintenance
Staff management
Workflow management
Certification
First Aid Awareness (Workshop-based Training)
Personal Information
Marital Status: Available Immediately
Work Type
Open to Full-Time or Part-Time
Timeline
Receptionist & Front Desk Assistant - Netsurit
01.2022 - 01.2025
Waitress (Part-Time) - Hallmark Roof Top
11.2021 - 12.2022
Event Coordinator (Freelance / Part-Time) - MAAP Events & Refined Grace
01.2019 - Current
University of South Africa (UNISA) - Bachelor of Arts, Psychology