Summary
Overview
Work History
Skills
Personal Information
Health
References
Timeline
Generic

Phatheka Duze

Waitress Supervisor
Johannesburg,GP

Summary

Energetic professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach.

Overview

3
3
years of professional experience
1
1
Language

Work History

Waitress Supervisor

Lalqila Restaurant
03.2024 - Current
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.

Waitress Supervisor

Trumps Central Grills
01.2023 - 02.2024
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
  • Actively listened customer feedback suggestions implemented improvements response their comments.
  • Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
  • Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.

Waitress Trainee

PRIM Restaurant
01.2022 - 02.2023
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Actively listened customer feedback suggestions implemented improvements response their comments.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.

Skills

Order accuracy

Complaint handling

Sales promotion

Task delegation

Waiting tables

Strong leadership

Table management

Effective communication

Customer service

Food safety understanding

Teamwork and collaboration

Personal Information


  • Gender: Female
  • Nationality: South African


Health

Good

References

  • Available upon request

Timeline

Waitress Supervisor

Lalqila Restaurant
03.2024 - Current

Waitress Supervisor

Trumps Central Grills
01.2023 - 02.2024

Waitress Trainee

PRIM Restaurant
01.2022 - 02.2023

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Phatheka DuzeWaitress Supervisor